VISTA Upgrade - MODUSLINK woes!

[archer2006]

I did a web purchase of the C1-S/W notebook in December through SonyStyle and I am in a similar situation with NO response from Moduslink (on email) re the Vista upgrade. I was one of the few who went through the upgrade (COA, payment etc) process 'successfully' when upgrade site went live early Jan, but soon received the infamous mail from Moduslink asking for a certified proof of purchase AND a redemption form!! SonyStle agents confirmed that this was a mistake by Moduslink and the Vista DVD delivery process would be seamless, given the fact I have been charged 17 GBP.

The phone number 0800 666 44 666 given by the sonystyle agents to talk to Moduslink re same seems defunct and therefore I'm not sure where to escalate this next!

Could anyone confirm whether it is *still* required to snail-mail the proof of purchase (invoice) to Moduslink (and what about redemption form) OR SONY/MS/Moduslink would eventually ensure a seamless,painless upgrade for all customers who are eligible for a valid Vista upgrade?

A announcement in this thread or update on Vaio-link.com website would be a relief for all customers...

[Fursten]

Yeah, this is totally screwed up. Please Sony (Moduslink or whatever), do something about this!!

[tuffnut]

Hi,

try 00800 666 44 666. This will get you to the Vista Upgrade centre though you need to be patient. When I spoke to them today I was told only proof of purchase (with your order confirmation number attached) is required. I would suggest you call them to check how you need to send it.

Hope this helps