Share your experience!
I have just purchased my Sony B1XP and at the dealer he said that it comes with a free 3 year corp warrenty upgrade and all I needed todo was call Sony with my VAT number. However I have tried various numbers (customer services, pre and post sales) and none of them have even heard of this offer ? Anyone else tried to register for this offer ?
P.S I am in the UK
Hi,
Try asking for VAIO Plus cover, then they might understand.
I did ask for that but they said (Sony) I had to pay extra for that. I was told that the B series had this included as standard
http://reviews.cnet.com/Sony_VAIO_B_series/4505-3121_7-31101872-2.html?tag=tab
Looks like no one has told anyone in Sony support about this 😞
Well what I would do is say to them, listen, the paperwork said it came as standard and I can prove this to you if needs be.
Stand your ground, and remind them it's illegal to make false claims in their paperwork.
I think you'll find that the Cnet review refers to the US market. The Sony literature that I've seen in Europe says that the warranty is 1 year (2 years in Germany)
You will have to speak to the retailer as it would appear that they are the ones who have given you incorrect information.
That would explain a whole deal.