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godfathertre

I recieved a vaio five days ago as replacement as myne was beyond repair since arrival the dvd door does not open i contacted sony today since i was busy at work was last 3 days i was given a case reference number the custumer support operator said i could get it repaired under warranty i declined as unit is five days old i want i new unit to my horror he said to me that i need to wait for weeks as they do not stock any laptops i was going off my head i told the support guy from sony that i need laptop for work and cant be without for one month i do not think he cares very much a also pointed this is a top of the range laptop worth 1500 pounds and this is not the service to give custumer which buys sony i will be contacting my local trading standard tomorrow and see if the can resolve this as is a joke in 29 years in glasgow this is the first time i come across a company like this i myself work in custumer service and this service stinks would never reccomend a sony to anybody thanks again godfathertre

Twisted-Rizla

Hi

Welcome to the forum.

Where did you buy the laptop? If you bought it from a store you should be able to exchange it for a new one as it's only 5-days old.

davidbridgeman

Hi

You could try writing to computer active they have a very good problems page and usually get a good outcome. If you tell the store you bought it from that you intend to contact the media they might sit up and pay attention.
As twisted says you have rights and they lay with the store you bought it from, don't be fobbed off with" it’s a Sony problem"

www.computeractive.co.uk

hope this helps

Atticmaster

kee-lo_

Send it back, or as TR says take it to the store.

godfathertre

Hi

Welcome to the forum.

Where did you buy the laptop? If you bought it from a store you should be able to exchange it for a new one as it's only 5-days old.

Was a insurance replacement as mine was liquid damaged as i accidentally spelt a cup of tea and beyond repair , seems that Sony as i read is provably the worst company to deal with i will keep you updated ,i quick search on google seems that sony readers had a lot of problems with dvd rew door not opening and sony custumer support my grandson would do a better job thanks godfathertre i will never buy a Sony product i lost faith with them they are useless i contacted them today i m still waiting for response ha ha ha Sony thanks godfathertre