screen goes black and dont respond after that

[Ehtisham_Nisar]

i have got my new sony laptop VPCF1 about 2 or 3 months ago and i am facing problem....all of sudden its screen goes blank i mean black with if any video or song was being played its sound is stuck........and it doesnt respond have to press power on button to shutdown .........i have got problem snap shot and details as well given below..i receive this mesaage when i restart windows via power on button and on displaying desktop screen i get this message

in problem details box it says whole problem in this way

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA800B10D010
  BCP2:    FFFFF880060FAE08
  BCP3:    FFFFFFFFC000009A
  BCP4:    0000000000000004
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\090511-20467-01.dmp
  C:\Users\Ehtisham\AppData\Local\Temp\WER-75520-0.sysdata.xml

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Help Me PLEASE

REGARDS

Message was edited by: Ehtisham_Nisar

Message was edited by: Ehtisham_Nisar

[pctech33]

Here are some tips to fix black screen error on Windows 7 systems with the cursor hang

Use Windows 7 DVD

You can use the Windows 7 DVD to repair these black screen issues in the system. For this, you need to insert the DVD in the system and then restart the system. You will be then prompted to press any key to boot from the disk. After pressing any key, you will reach the “Install Now” screen. In this screen, you need to select the ‘Repair Your Computer’ options. In the next screen appearing, you will get two options from which you need to select the first option and then select the OS you installed in the system. Choose ‘Start-Up Repair’ from multiple repair options. You will get the system restarting itself and you can get the issue resolved with this.

Last known good configuration

It is possible that any serious changes to the Windows 7 system get it in black screen error with the cursor hang. You can try restoring the system to its last known good configuration to resolve the issue. For this, you need to tap specific keys to enter the set-up of the system. As the BIOS appear, search out the Restore Default Settings options. After selecting the option, save it and then exit the menu. You will then get the system to its initial state. You will get a boot options menu as your computer restarts and you need to select the ‘Last known good configuration’ from this.

Disconnect any external devices

If still you experience the black screen issue in Windows 7 system, you can check if any of system hardware is causing the issue. For this, you need to remove each external device of the system and try to start up the system. You may try disconnecting any unwanted internal devices to fix the issue.

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