incorrect keyboard/no model number?

[brandonwong]

So i recently purchased a Vaio E series from the online store, With the model number on the back being quoted as SVE171A11M. I bought a keyboard skin, which didn't fit even though it was the official E series skin, because my Enter key is actually a vertical rectangular shape with a bend in it, like a "L" rotated 180 degrees. So when i tried to find the correct Keyboard Skin on the online store, I was prompted to put up my laptop's model number, which I have been unable to do since trying profusely to register my laptop! Please help!

[Blencogo · Accepted solution]

Hi brandonwong and welcome.

SVE17A11M is not a valid Vaio Model - you are probably using the chassis model number.

You will find the correct model on the screen surround, on the box, or by opening Vaio Care or Control Panel -> Vaio Control Centre -> System Information.  The correct Model will also be shown in the BIOS

The correct Vaio Model will start SVE1711.....

[rich912]

Hi brandonwong,

From your description of the keyboard it would seem that you have purchased a USA model and a skin for a UK model - the USA keyboard has a rectangular enter key, the EU keyboard has an inverted L shape.

As suggested by Blencogo the correct model number should confirm this.

Rich

[brandonwong]

See what I'm confused is, I bought the Sony Vaio Laptop from the UK store online, but i cant seem to find a suitable skin on the very same UK store! And yes, the enter key is an inverted L, so thusly, EU version right?

[Blencogo]

brandonwong wrote:
EU version right?

The only way for us to be sure is to get the correct model from Vaio Care/Vaio Control Centre.  We can't help much without this model type.

Some online UK independent stores do sell US Models - do you have a full EU Warranty?

[brandonwong]

it's the SV-E1711C5E... and I bought it from the UK educational store online at sony.co.uk....