Clicking harddisk sound FE11S sequel

[Carelino]

Now just like a lot of Vaio FE11S users I had the clicking sound where my hardisk is. People who suggest it is the hardisk working, please save me the trouble of telling 100 times it is not the harddisk working sound. I had enough laptops to know the difference.

DOWNLOAD CLICKING SOUND

Now what I would like to know is if there has been anyone who send his/her laptop to Sony back to let them check it out. If yes, I ofcourse would really like to know what sony told you or what you did eventually. It seems to me nobody knows the solution. I did call sony and told them everything about the problem. They said it was something wich is new to them. I gave them the club-vaio link where people posted about the same problem. This coming week I am going to send my laptop to sony, this clicking sound disturbs me a lot.

I know that there are previous threads about this Old thread about clicking sound link , but I wanted to post a sequal where people could post their experience and opinion. Please don't suggest me to open up my harddisk or laptop, and once again it is NOT the harddisk working sound.

What happens: "The hard disk makes irregularly a clicking sound which is pretty loud two. Most certainly is not a working sound. It sounds like something is hitting the plastic of the laptop or something else. When I shut down my laptop and restart the sound is gone for a while." I personally think it has something to do with the reading arm. The clicking sound appears always when the laptop is not working. It's like when the harddisk is not working it cant get into the resting position, and keep on trying. I hope sony is going to spend serious time on this problem, especially it seems to be a common problem.

Important suggestions and remarks of others:

hard drive is made by fujitsu & they have a diagnostic software tool on the fujitsu web site & when i ran it, the program said no hard drive found on laptop, i spoke to fujitsu & they said i should wait for later version of software to come out, which i will do! anyone who goes to fujitsu web site, the version i tryed is 6.40

This is the response I have received from Fujitsu regarding the issue: We connected this drive MHV2160BT to our analyser and installed Windows XP Pro, we did not hear any obvious clicking noise unless you place your ear next to the drive so it is very quiet even though this does go into sleep mode at around every 4-10 seconds (idle). I would investigate if you can further into the specifications and configurations fitting of your Sony Laptop.

[will1881]

Got a call from the engineer just now.
They said they're replacing the parts of the HD, just like Carelino previously stated.

:smileygrin:

Here they actually replaced the whole Hard Drive.

[romeo1]

same problem here.i have to send it to sony service.thank you all for the informations.keep in touch

[will1881]

Cool, well not to worry. Sony seem to be quite quick. Took 7 days. Pretty impressed with the speed and communication.
But let's wait for the results...

Mine seems to be on the courier right now
Should be getting it in a few hours. So, we'll see how it's looking soon.

[will1881]

My laptop has arrived.

Let the testing for clicking noises BEGIN! :smileygrin:

[slobulike]

Sorry Carelino, I wanted to know if anyone else had managed to have this problem fixed.

Will1881, did you lose your data when you received it back from Sony?

Thanks for the info so far, at least it sounds like Sony accept there is an issue and we won't be charged £100+ for the privilage of not having our laptops for a week!

[will1881]

hey slobulike,

yeah they formatted the whole drive which sucks. Just managed to put everything back on now. lucky i have a 2nd computer to back up stuff on.

no clicking sounds so far. but still too early.
remembered once the clicking went for 3 days then came back.

so will be updating....

[mark.magill]

Just had a response from Fujitsu UK on the clicking issue:

Thank you for re-sending the sound clip file, I understand what you mean as it is very noisy even when the drive is in idle mode, we have informed our office in Japan concerning this matter and now await to hear from them.

Interesting to see what Japan say!

[anmcnic33]

Hello FE11s owners.

I had wondered why sony had withdrawn the FE11s from their stores and Comet,when it has only been released. Anyway I bought one from sonystyle 2 weeks ago and low and behold the infamous clicking or clunking (On mine). I guess they hoped no one would send them back.

Its going back.

[will1881]

really? wouldn't be suprised.
although i checked the sony style website and they're still selling them.

i guess they could be recalling for this matter.

[Carelino]

Bet Sony does not like the fact they created the website club vaio it's costing them a lot of money now. On the other hand....they should deliver a laptop wich has no clicking problems and completley works ofcourse. This is bad publicity for them, yet there speed in fixing the problem gets all the credits from me, never ever met a compagny who is so eager to solve the problems within 10 days. And if they can't fix the problem they give you a new laptop or whatever it is. 5 stars for service. Yet the online help should be a little bit faster.

My conclusion is that I will certainly buy anything of Sony again. I hope this was just an accident, I still recommend Sony to anyone wich is partly due to the service they provide. Also the fact I love their Screen Quality.

Looking forward what fuijitsu is going to say, and hope everybody else their problem is fixed. I never heard the clicking sound again since they fixed it.