Sony 55xe70 Netflix/YouTube apps Crashing tv!

[Tommy_Vize]

Not sure if it’s just my issued Tv or if it’s a known issue but I recently bought a 55xe70 (2017) model and everyday at least once it crashes on YouTube or Netflix and doesn’t respond to the remote and the media just freezes on screen to the point i have to hard reset my tv by turning the power off? Anybody else seen this?

[Owen_G]

Hi Tommy,

Welome to the Community. We'd suggest as a first option you try performing a factory reset, and see if this helps to deal with the issue: http://bit.ly/2iNtXGV. Please let us know how you get on.

Thanks,

Owen