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Problems with ITV hub - first segment of programme OK - after ad break screen goes blank

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rogerjohnburnett
New

Problems with ITV hub - first segment of programme OK - after ad break screen goes blank

Brand new TV (model KDL 40WEG63, with latest soft ware). When trying to use ITV Hub, first segment of programme works fine, then when ad brake has finished, screen goes blank and cannot be reactivated. Have to press HOME again or RETURN a couple of times, then log back in to ITV Hub, then Programme will start at beginning.

It would appear, as it only happen on streaming with ITV hub there could be a software problem.

 

 

 

1 REPLY 1
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comason94
New

ITV are now investigating. I’ve just heard from them so they seem to be acknowledging a problem with the app on Sony TVs.

Sent from my iPhone