New Bravia TV but I cannot get iplayer to work

[Rob1474]

New Bravia TV but I cannot get iplayer to work

[Catmambo]

Need to provide some more details - can you confirm your model, ISP, type of connection, version of firmware and steps taken to get the device connected?

thanks

[Rob1474]

The TV is Sony Bravia 40 inch  KDL40EX723. I bought a Sony dongle (UWA BR100) with the TV from J.Lewis. THe ISP is Virgin Media, I am coonecting via WiFi.

I can connect to the TV but the spped is so slow as to be unworkable. A laptop used in the same room works perfectly and I can watch iPlayer, youtube very well.

Appreciate any advice.

Thanks

[Catmambo]

Ah I think its the old Virgin Media issue - try the below fix. This is a problem that seems to be unique to Virgin Media for some reason.

Select the following under Network Settings, Internet Settings;

1. Wired or Wireless setup

2. Custom

3. IP Auto

4. DNS Auto

5. Proxy Server - Yes

6. Proxy Server = webcache.virginmedia.com

7. Port = 8080

Do post back if it works..

thanks

[JinderK]

Hi there

I have the same problem.  I have bought the same model TV and the dongle but cannot connect to the internet.  At the connection results I get:

Wireless Device on TV = found

Local Access = Failed

Internet Access = Failed

I also have Virgin broadband and have tried your settings above but no luck!

Can you think of something else please?

Ready to tear my hair out!!!

[Catmambo]

The Virgin Media issue is seperate to getting connected to the web. I'd try turning your wi-fi security off and trying again. Bear in mind wep/wpa passwords are case sensitive so need to take care when setting up.

If that fails - checkout this thread here which migt help as an alternative..

https://www.sony.co.uk/discussions/message/661390#661390

Thanks