Join now - be part of our community!

My Sony Bravia KDL-48R550C will no longer connect to wifi.

profile.country.GB.title
Stephaniematteer
New

My Sony Bravia KDL-48R550C will no longer connect to wifi.

I was watching Netflix on my Sony Bravia, and it suddenly froze. I restarted my tv as this is a common problem with this model, and when I tried to launch Netflix it redirected me to read and accept a new privacy policy. When I hit okay to read the policy, the tv said it was unable to load it, then went back to the Netflix screen. The Netflix screen then gave me a connection error message. I went into my tv settings and it turns out that my tv suddenly won't connect to my wifi. I've tried factory resets, router resets, the whole nine and nothing is working. My wifi is fine for all other devices in the house. Anyone else have this problem and some suggestions? 

1 REPLY 1
profile.country.GB.title
Sean_Mc
Moderator

Hi Stephanie,

 

Welcome to the Sony Community. 

 

Please see how to perform a network diagnosis by selecting your TV and following the instructions to the applicable troubleshooting steps here.

 

Let me know how you get on?

 

Best wishes,

Sean