Bravia KDL-55W802A - Tuners are greyed out during initial setup

[vyterich]

Hi! 

I got a used Bravia KDL-55W802A and during initial setup I cannot start searching for channels because the buttons are greyed out. Also after setup I cannot start a search on both analogue and digital tuners.

The system does not report any technical issues with the tuner and starts normal.

Any ideas? I could not find any hints in the documentation how the tuners could be disabled.

The system was installed in a company and was only used with a pc connected - so watching TV was not used there.

Best regards, Roman

[rooobb]

Check better the TV code in the rear of the set, it may be a business model that doesn't have tuners at all (it should not start with KDL)

[vyterich]

Hi!

Checked the TV Code on the rear and it´s definitive KDL-55W802A.

May an activated hotel mode be the reason for this behaviour? I tried to activate and deactivate hotel mode by pressing i+, mute, vol- and power on the remote but nothing happens.

[rooobb]

So it's a consumer product, it could also be the hotel mode, but I don't know the actual way to exit it and I don't think is so easy 

[Joe_Dohn]

Have you tried to tune channels outside of the initial setup option?

[Joe_Dohn]

The Help Guide/i-Manual shows how.

[vyterich]

Yes, when I go to the menu an choose "settings", "digital settings" the device says "Function not available".

[Joe_Dohn]

Have you tried pressing the Analogue/Digital button on your remote?

[vyterich]

Yes, nothing happens.

[Joe_Dohn]

Have you tried updating to the latest software or restoring factory settings?