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Sony BDP-7200 Picture Freezing

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NP1972
New

Sony BDP-7200 Picture Freezing

I am having issues with picture freezing when watching videos from a USB hard drive. After watching any program for about 5 minutes, the picture and sound just freezes. You have to come out and then go back into the file you are watching to resume but after another 5 minutes it does the same thing.

 

It appears to affect any USB external hard drive whether it be a small pen drive or a 2TB hard drive.

 

I have tried doing a factory reset and firmware update but the issues does not go away.

 

Does anyone have a fix for this?

1 REPLY 1
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Sean_Mc
Moderator

Hi there, 

 

If you have already tried a reset and firmware update, I would recommend getting in touch with the support team here for further help with this issue.

 

Best wishes,

Sean Mc