Share your experience!
Hi Andy,
Welcome to the Sony Community.
So I can try to help, can you let me know the full model number of your TV?
Best wishes,
Sean
Hi thanks for the reply
my tv model number is KD-55XF8096
I rang support and they were supposed to email me with another way to update my tv but I think they took the email down incorrectly and I’ve not had a chance to ring them back..
I don’t think the update will have anything to do with what’s happening??
it seems like it’s mechanical if that makes sense
regards
Andy Casey