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My TV fails to display picture when first switching on

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Andy17784
Member

My TV fails to display picture when first switching on

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2 REPLIES 2
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Sean_Mc
Moderator

Hi Andy,

 

Welcome to the Sony Community.

 

So I can try to help, can you let me know the full model number of your TV?

 

Best wishes,

Sean 

 

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Andy17784
Member

Hi thanks for the reply 

my tv model number is KD-55XF8096

 

I rang support and they were supposed to email me with another way to update my tv but I think they took the email down incorrectly and I’ve not had a chance to ring them back.. 

 

I don’t think the update will have anything to do with what’s happening?? 

it seems like it’s mechanical if that makes sense 

 

regards 

Andy Casey