Lifelog not working

[CAMPBELLOBK97]

• I'm currently having some issues with the Lifelog app as I am unable to log in. Every time I go to log in it just says "unable to log in please try again later". I've done everything I can such as reinstalling the app, trying a different account and restarting my phone.

[Lazer001]

I am having the same problem - cannot sync - was going to uninstall but reading this thread, I won't for now. I have sent an email to Sony support. 

[jandis171]

I now find that mine will also not record sleep - even when entered manually

[Simon2597]

Have the same problem, wouldn't sync for a few days, deleted and reinstalled and now can't log in. Restarted phone made no difference. Sony we need you to fix this. 

[Yorkie51]

I have the same problem for 3 days. Did 10000+steps walking but it records it as 2.5km when it was around 8.5km

[Spoontastic]

Mine too, I haven't been able to sync data from 26/4/20 on a Moto G7 Power in the UK.

The sleep periods are showing in grey behind the orange add sleep symbol, but "cannot connect to server" to sync the rest 😔

[ScorpioViking]

Seems to be working lately, but only intermittently, possibly especially
during nighttime, like right now, CET 01:00.

[comonshelly]

I have tried contacting Sony customer service directly, and they were not helpful. It might help if we all tried that though. I doubt Sony monitors these threads.

[aker23]

How did you reach Sony customer service? Because I've tried and that's how I got on this forum.

[jandis171]

 Mine appears to be working now, maybe they have taken notice of these remarks

[aker23]

I was able to log in too! It's refreshing now.