Sound issues through optical

[u60js2]

Hi,

I have a KD-65XF9005 and have some issues with the optical out to sonos playbar.

What works:

DD 2.0 / DD5.1 from HDMI sources (Sky Q and BluRay player)

DD5.1 from TV apps (Amazon and Netflix)

What doesn't work:

Anything that is not DD 5.1 from TV apps (Amazon / Netflix)

Basically the only issus is when trying to watch something from Amazon / Netflix which does not have a DD 5.1 audio track. I have tried different audio settings (Auto 1 / Auto 2 / PCM) but non of these make a difference.

This is strange bahaviour, most people seem to have a problem trying to pass DD 5.1 but I have the problem where I cannot pass anything from the TV apps which is not DD 5.1.

I have compled a system update but no solution.

Has anyone experienced the same issue or know of a solution to this problem?

Thanks in advance!

J

[Anonymous · Accepted solution]

Hi there,

Have you tried a factory reset?

Best wishes,

M

[u60js2]

Hi,

yes a factory reset solved the problem. 

Thanks 

[Sean_Mc]

Hi J,

Thanks for letting us know this has resolved the issue for you. 

Best wishes,

Sean Mc