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Sony XR-55A90J pixelation issues using card reader (CA module)

profile.country.DK.title
klpeter51
Member
Member
December
December

Sony XR-55A90J pixelation issues using card reader (CA module)

When using a card reader (CA module) to view scrambled/unscrambled TV channels, pixelation occurs with the 2 latest firmware updates. It was a firmware problem Sony fixed back in 2022, but now Sony has reintroduced it with one of the 2 latest firmware updates. I am running the latest firmware: 6.8156.

 

It behaves exactly like it did in 2022 when they first introduced the problem. When the CA module is inserted the image pixelates. When it is removed it doesn't.

 

Sony: please fix the firmware

3 people had this problem.
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14 REPLIES 14
profile.country.CZ.title
JiriTous
Explorer
Explorer
2 weeks ago
2 weeks ago

Another firmware update has been released, but it didn't fix anything.
I want to thank Sony for not giving a damn about its paying customers.

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profile.country.CZ.title
moose_it
Explorer
Explorer
Thursday
Thursday

well, i swithced to setopbox because it was already so terrible, i couldnt watch the TV.


@Sony, PLEASE repair this SW error! i bought a expensive OLED TV, which stopped working after just few years, so my wife is telling me that never ever we will buy Sony!   Change it! 

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profile.country.GB.title
LightFoot
Specialist
Thursday
Thursday

@moose_it wrote:

@Sony, PLEASE repair this SW error! i bought a expensive OLED TV, which stopped working after just few years, so my wife is telling me that never ever we will buy Sony!   Change it! 

Hi @moose_it   @ Sony is just another user from 2004 that chose an unfortunate name. Unfortunately Sony will not see your threat or demand on here, please see Welcome below.


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profile.country.CZ.title
moose_it
Explorer
Explorer
yesterday
yesterday

OH, sorry....  do you know if there is anyone who can ask Sony global support for their heads up, please?

this issue is already causing me to swich to other manufacturers, but i like Sony products, but without support fixing bugs....................

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profile.country.GB.title
LightFoot
Specialist
yesterday
yesterday

@moose_it wrote:

OH, sorry....  do you know if there is anyone who can ask Sony global support for their heads up, please?

this issue is already causing me to swich to other manufacturers, but i like Sony products, but without support fixing bugs....................

Hi @moose_it   Have you tried here https://services.sony.cz/supportmvc/cs/Contact/Email?cat=televisions-projectors2&tab=Tips&act=cls


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