[Master Thread] - Marshmallow Update - Amber/Green Blinking LEDs

[HUSH2H]

I believe this issue deserves a separate thread since it is affecting so many people around Europe. After Sony released the update i put it on a SONY stick and proceed to upgrade, the tv was reporting: 'updating' then it restarted but it did not come back - black screen and led flashing green-orange! Tried all the tricks to get it to work but no luck so far

Lots of people complain abotu this issue on a russian forum: 'Killed sony kdl43w808c, Slovakia, 11/2016. I called Sony support. Told not to turn off the TV set or disconnect it from the Internet, as update should come, correcting this problem'

https://translate.google.com/translate?sl=auto&tl=en&js=y&prev=_t&hl=en&ie=UTF-8

[vacalimar]

we should ask sony to give us free year ps plus in return or bluetooth speaker maybe...

[kodein]

sony should solve this problem with the highest priority ...

[Ralf1410]

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@Solidfire wrote:

Hi

Mine is 43" as well! To be more exact mine is kdl-43w808c.

I already send a ticket to sony suport ro.

I hardly can wait to hear from them! 

I'm absolutely ***** because of this stupid problem.

It's clear to me that they haven't tested this update before releasing it to the general public.

Big disappointment.

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There was no need to do some extensive testing. They only needed to install new update and voilà. It's just too stupid. On Friday, I spoke on the phone with technical support, they told me to reset the TV (VOL- & power TV), but that didn't help.

[jcmctavern]

After having this problem since Tuesday (I have a 43W805C), the TV changed to a solid red light this afternoon, after I pressed the power button on the remote control I heard the TV turn on and music started playing out of it, like it's been factory resetted. BUT it still has a black screen and the green and orange flashing light is back.

[kodein]

How many people have this problem all across Europe? I guess 8000. Sony should issue a swing and repair FW.

[vacalimar]

c'mon sony!!!

[HUSH2H]

it worked for some, this guy has the 43W809C https://www.youtube.com/watch?v=v7nuQNRFr9k

[Solidfire]

Hi all

Acording to some people this issue is only with the tv's manufactured in the 2nd half of 2016. 

This thing apply's to you?

To me it does!

I think it has something to do with the revision of some models.

[gabize]

and mine

[gabize]

After we talk with Call Center Support Sony, please resume here, in two words, the conclusions.