KD65AF8 Picture colour changes watching Netflix

[dat789bb]

Hi! I have recently purchased this magnificent grand OLED TV and have been enjoying for the past 2 weeks. When watching Netflix (mainly) I noticed from time to time the colour changes to what looks like Sepia-ish or tri-tone colours. I had no idea what to do at first and definitely certain it is not a Netflix setting issue.

After fiddling with the remote control: Action Menu > Picture

I found that all I had to do was to just to exit the "Action Menu > Picture" menu by clicking "Back". A few seconds later, it will switch back to normal colours. I have not done any changes to anything doing this. Really strange!

Is this something that can be fixed?

See video here: https://youtu.be/KfidNDTe3Ec

[EdwinaU]

Hi there,

Welcome to the community.

We'll check this and get back to you as soon as we can.

Maybe some of our members will have some tips about this too.

Best wishes,

Ed

[dat789bb]

Alright. I am earnestly looking forward to some responses.

[Win_88]

Hi dat789bb,

When you say the colours change when you watch Netflix, are you referring to the colour of the program you're watching or the colours of the menus?

Does this happen when watching HDR content only?

Thanks,

Win_88

[Beeper85]

Hi

Do you notice this when watching something in Dolby Vision?

Ben 

[SPBonzo]

I've owned a Sony KD43XG8305 for a few weeks now and noticed the same whilst watching Netflix. See below where the image changed from the scene on the left to that on the right within seconds...
But, the same issue as present on my Samsung TV and using Netflix on my PC. I brought this up with Netflix who have yet to respond.

[Win_88]

Hi there,

This is perfectly normal when watch HDR content as it requires changing the colour profile of the screen to enhance the content you're watching (which it does), but the menus and other elements that aren't optimized for this colour profile will look strange (since they don't change accordingly to compensate for this effect).

I hope that makes sense

Win_88

[dat789bb]

Hi win_88

I am not really technical savvy when it comes to TV so please forgive me if I don't make any sense here. If you can still access the YouTube link I have included in my first post, that Netflix program is the "What If" series. I don't really know what you mean by the colour of the program or the colours of the menu.

All I know is when watching everything seems normal until it suddenly switches to a tri-tone colour.

If I quit the TV program and switch to watch another program, it will play normally. This simple test, in a way, tells me the problem is not of Netflix. But as soon as I swtich it back to continue watching "What If" the tri-tone colours remain.

The only way I found to interrupt the tri-tone colours was to access the TV's menu via "Action Menu" on the remote, as described in my first post.

[PhilW123]

Did this ever get resolved? My tv has started doing something similar? 

[HannahEd01]

Hi PhilW123 , what model do you have? does the issue happen on HDR content only? Did you check the pics in the thread? is it the same?