KD-55XH9005 - Subtitles defaulting to On

[Umaguma64]

Hi,

Recently purchased a KD-55XH9005 and overall please with the TV, however there is 1 annoying issue that if i can resolve will result in me returning the TV.

The issue is the Subtitles always defaulting to on for 1 channel only, the setting is turned off and is fine with all other channels.

The 1 channel causing an issue is BBC One HD on Freesat, anybody have any ideas as to how turn this off?

Thanks in advance

[Joe_Dohn]

The TV doesn't have any channel/programme-specific settings as far as I know. Have you tried checking the same channel on a different TV (neighbor, friend or relative in case you only have 1)?

[GeronimoSeagull]

I have EXACTLY the same problem with our November purchased 65 inch version of the SAME TV - KD-65XH9005. It only started a couple of weeks ago but it is clearly a fault. No matter what I do BBC1 HD defaults to subtitles ON. Sure, I can turn it off, but this is 2021, not 1976. Obviously other people are suffering this same fault... Is anyone bothered at Sony or do I need to exercise my Consumer Rights?

[HannahEd01]

Hi GeronimoSeagull, the TV doesn't have a setting to turn off the subtitles for a specific channel. So if you turned the subtitles on for another channel it will default to on on all of them.

[GeronimoSeagull]

I don't want ANY subtitles on. Like the other person complaining I am finding that the subtitles are ALWAYS on with BBC1HD FREESAT no matter how many times I turn them off. I've tried unplugging the television for several hours but when it is switched on again this channel has once again defaulted to subtitles on. None of the other channels show subtitles unless I decide to turn them on. No matter how many times I turn off the subtitles, when I return to BBC1HD the subtitles are frustratingly ON again. Please read what I have written. The subtitles are always on on BBC1HD only. Each time I have to turn them off. I can go to any other channel and the subtitles are off but as soon as I return to BBC1HD the subtitles are already showing on the screen. I go back to another channel and the subtitles are off, and yet when I return to BBC1HD they are automatically back on the screen. Do you understand my problem, please? If not I will report to the retailer and YouTube and Facebook that this Sony product has a fault that cannot be fixed.

[HannahEd01]

Hi GeronimoSeagull, have you tried contacting the broadcaster? there's no settings on the TV for specific channels to turn the subtitles off or on.

[overett1]

I have the same problem with KD-43xh8505 using FreeSat. Subtitles appear when selecting BBC1HD. It doesn't happen when using our Humax set-top box to use FreeSat.

[Nonoblitus]

Hi. Any solution to this problem. Just bought a XR-55A80J and this issue has started after a few days. Only happens on BBC 1 HD on Freesat. Very strange. 

[room_101]

Add another unhappy customer to this group. It started doing it in the last week or so. And NO it does not happen on my other TV (not Sony) using exactly the same satellite source. 

Another Sony/Android fault that Sony refuse to accept responsibility for and do something sensible suh as diagnose and fix it. 

Grrrrrrr........

[Piscie]

Hi ,

The TV doesn't have access to control the subtitles for just 1 channel. So it seems to be a software glitch. Make sure to update the software as it might resolves the issue.