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Kd-55ag9 black screen

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Jharks
Explorer

Kd-55ag9 black screen

My TVs screen has started to die recently, typically after the warranty has run out 3 months ago! The image will start to flicker and after a few seconds go off completely. I can still hear sound but the screen is black. Has anyone one else experienced this problem?

 

I have tried all the usual stuff like a disconnecting all the hdmi inputs, soft reset, a factory reset etc. Usually unplugging from the mains for 5 min will make it work again but this has got less reliable recently to the point where it won't work until the next day. Then it could work fine for a week or so however this has got worse recently too. I used to think this was firmware related but I'm not so sure now. Any advice welcome!

1 REPLY 1
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TheGOAT
Community Team

Hi @Jharks,

 

I checked, there was an update pushed recently on February so make sure that you installed it: https://www.sony.co.uk/electronics/support/oled-tvs-android-a9g_ag9-series/kd-55ag9/software/0035115...

 

If it didn't work either, I believe you will need to send the TV for inspection.