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KD-49XE8396

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Fairview21
New
January 2018
January 2018

KD-49XE8396

I have just purchased Sony KD-XE8396 TV and the screen size is small for SKYQ,Netflix and Amazon for MOVIES ONLY.There is no problem with 4K UHD Sky Q Sports programes.

A colleague has a similar Samsung TV and does not have this problem. Equally, she has a Sony OLED TV and does not have this problem.

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Sean_Mc
Moderator
January 2018
January 2018

Hi Fairview21,

 

Welcome to the Sony Community.

 

Can you tell me if you are you receiving any error messages on the screen?

 

Thanks,

 

Sean Mc

 

 

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Fairview21
New
January 2018
January 2018

Yes, it says " feature not available"

 

[...]

Message edited by Sean Mc. Removed personal details

 

Hi again,

 

We'd recommend getting in touch with Sony Support for further advice.

 

Thanks,

 

Sean Mc

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