Hi to evreyone .. I was on the phone to Sony Tech UK this after regarding our well overdue firmware update for our Andriod 2015 models .
I was on the phone for a good 45min explaing the bad or rather I say lack of communication from to Sony to us as customers. I asked what are Sony doing about or much needed software update to Andriod Marshmellow 6.01.
I was told that it will be done but thier is no time scale at the moment . I did not find that good enough answser and explained at the angar including my self regarding this issue and Sony needs to get its act together regarding their customer aftercare service .
I stated to them on the phone that their was a statment from Sony via community formus last year that we are to expect the update . I also explanied that in fact Sony US forums had in fact posted the Andriod 6.1 for the US/Asia models .She also explained that it gets realsed at diffrent stages around the world I said yes I agree with that the same with my Xperia Z5 and mobile phone . In fact I told her that Sony for the first time has in fact beaten Samsung and have just relased Nuguat 7.1.1 for their newest mobiles !!
I also explained that yes mobile updates are relased at diffrent stages (regions) but they are normaly only around 3-6 months apart . I stated that my model KD-43X8307C is no over a year old model I have had mine only a few months any ..
I have also explained that of Sony are going to take this sort of attitide and not even communticate with us via Sony formus to keep up us posted as cusotmers then they will losse in the long run .
I also explained that in the next 3-5 years when I or other customers upgrade agoain to either HDR/OLED we wont bother with Sony as they just dont seem to care about aftercare service and go to their direct competitors Samsung or LG is thats simple .
I said this is stupid just get your act togther and give us better transparmcey and better communication on what going on .If Sony is going to skip Andriod Marchmellow 6.01 and go stright to Andriod 7.1 instead I said that would be fantastic but agoan you need (Sony) to keep us informred would explain the delays .
I reminded her that its no good in just takeing this down Sony needs in 2017 to act on this and get things moving . If Sony are using Andriod OS as a platform pretty much their while range now which I truley feel is a fantastic operating system I love they need to realy get behind it and give far better surport and customer interface other wise people including my self on my next upgrade 3-5 years time will just go else where to Samsung and LG .
She totally agreed I said this is not just for me but for alot of very angry customer that have complained on this vert forum . I like evryone else have paid far more money on these Sony as a brand as yes they are much more expensive compared to LG and Samsung TV but we are paying for a premium brand and as so I exspect Sony to deliver on a decent customer service thats why I went to John Lewis oxford street and have always done so as they give 100% cusomer sevice without fail !!
