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Alpha A550 - cannot download movie clips, they appear hidden?

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cjc100uk
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Alpha A550 - cannot download movie clips, they appear hidden?

I have just purchased a new Alpha A55.  I'm using a Sandisk memory card.  I've used a card reader to download my pictures to my PC and also connected the PC to the camera directly.  However, neither option enables me to see and download my movie clips?  I want to re-format my memory card but I need to find my movie clips first.  Help??  Not sure what to do?  (using Office 2010)

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