topic Re: KDL-46HX853 Amazon Prime not playing in Other TVs

KDL-46HX853 Amazon Prime not playing

Spmillsy — Sun, 03 Feb 2019 23:00:46 GMT

We have a KDL-46HX853. We are trying to use Amazon Prime through the app in SEN. The app loads, we can see all the programs and program details but we try to play any of the content it gets to load but we get a 'content error' message.

The TV firmware is up-to-date (PKG2.120EUA-0002), the internet services are up-to-date, we can play programs through the iPlayer app and the Netflix app.

I don't know if it is related but the Sony home page programmed into the web browser (ps://www.sony.co.uk/locale-selector) also doesn't load and gives a fatal error (70) from server.

Does anyone have any ideas?

Re: KDL-46HX853 Amazon Prime not playing

Sean_Mc — Tue, 05 Feb 2019 10:47:10 GMT

Hi there,

I'm looking into this and will update this thread when I have solution.

Best wishes,

Sean Mc

Re: KDL-46HX853 Amazon Prime not playing

Tenneen9000 — Tue, 05 Feb 2019 16:01:24 GMT

Hi Spmillsy,

Can you try refreshing the internet content (Home-settings-Network-Refresh internet content)? If that didn't help, maybe try connecting the TV to a different Network if possible.

Regards,

Tenneen9000

Re: KDL-46HX853 Amazon Prime not playing

vannus — Mon, 11 Feb 2019 20:01:58 GMT

Prime was down last week on certain sony platforms, all should be back up and running now.