topic Hardware problem in VPCCB3C5E in PCs & Accessories

Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Thu, 23 May 2013 18:41:50 GMT

I have VAIO E Series Laptop model name VPCCB3C5E (soutmised)

i have upgraded to windows 8 a while ago but as shown in the attatched image still facing some unidentified hardware i have looked to all the drivers that Sony support and all around the internet,but non of these fix the shown and highlighted unidentified hardware.

please help me

Re: Hardware problem in VPCCB3C5E

rich912 — Fri, 24 May 2013 09:19:03 GMT

Hi Ahmed0Al-Hebshi,

Your model is fully supported for upgrading to Windows 8 and all drivers are available. However if you carried out a clean install the drivers provided will not install as they are upgrade versions.

Only a migration from Windows 7 is supported by Sony Europe. If you have not already done so, I suggest you read the sticky on this subject.

https://www.sony.co.uk/discussions/message/1301477#1301477

Rich

Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Fri, 24 May 2013 16:11:09 GMT

Thanls Rich

so i have to install back windows 7 and after that install windows 8 without formating anything so have all the drivers working.

ahmed

Message was edited by: Ahmed0Al-Hebshi

Re: Hardware problem in VPCCB3C5E

rich912 — Sat, 25 May 2013 06:46:57 GMT

Hi Ahmed,

Yes, to upgrade/migrate to Windows 8, as supported by Sony Europe, the complete Windows 7 system, including recover partition must be in place – restoring to factory settings will achieve this. Hopefully you created recovery media as a clean install of Windows 8 may have deleted the recovery partition.

Rather than downloading all upgrade drivers from the Support site it may be easier to order the upgrade kit from Sony.

https://ebiz3.mentormediacorp.com/sony/windows8/EU/index_welcome.aspx

This can be downloaded or ordered as a DVD.

Rich

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Sat, 25 May 2013 15:59:21 GMT

Hi rich

I tried to get the VAIO UPGRADE FOR WINDOWS 8 kit but it tells me that my vaio is not supported.

Re: Hardware problem in VPCCB3C5E

rich912 — Sat, 25 May 2013 16:32:17 GMT

Hi Ahmed,

Unfortunately, after checking, this would seem to be the case. The VPCCA4xxx is fully supported and eligible for the kit, the VPCCA3xxx is fully supported but just from the Sony Support download area.

Sorry for misleading you.

Rich

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Sat, 25 May 2013 16:41:04 GMT

Hi Rich

So, i just follow what i said

"so i have to install back windows 7 and after that install windows 8 without formating anything so have all the drivers working."

Or you suggest something else

thank you

Re: Hardware problem in VPCCB3C5E

rich912 — Sat, 25 May 2013 18:41:51 GMT

Hi Ahmed,

Yes, as far as I am aware that is the only way to be able to then install the upgrade drivers from the Support site. Also during the Windows 8 upgrade process you must opt to Keep Windows settings, personal files, and apps.

Rich

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Mon, 27 May 2013 00:15:38 GMT

Hi Roch

I have ried exactly what you advised me but it give me more problems for direct upgrade without formating windows 7 drivers, so i have to go back to clean installation for windows 8 , right now i have the same drivers showing in the first post excluding the bluetooth driver which is working just fine

only the can idintidy the "Base System device, and unkonw device"

please help me

Hardware problem in VPCCB3C5E

rich912 — Mon, 27 May 2013 09:38:15 GMT

Hi Ahmed,

There are similar models to yours sold in the USA/Canada – Vaio C series. Support for these models includes full drivers for Windows 8 (as opposed to the upgrade drivers offered by Sony Europe. Included is the Ricoh Memory Stick Driver Ver. 6.20.13.30 which is the same driver version as the European site but has a size of 1.88 MB as opposed to 1.7 Kb.

http://esupport.sony.com/CA/p/swu-download.pl?mdl=VPCCB32FD&upd_id=7887&os_group_id=24

This will hopefully be the base system device.

If not then right click the device > select Properties > Details tab – on the drop down menu select Hardware Ids and let us know the value listed which will take the form of, but not necessarily the same as, PCI\VEN_1180&DEV_0592&SUBSYS_9040104D&REV_12

Do the same for the unknown device in the hope that the hardware Id will give us a clue as to the driver needed.

Here is a link to Canadian support for the VPCCB32FD – you need to select the operating system to see relevant drivers.

http://esupport.sony.com/CA/p/model-home.pl?mdl=VPCCB32FD&template_id=1®ion_id=3&tab=download#/downloadTab

You may also find the ‘Windows® 8 Clean Install Instructions for VAIO® PCs’ of interest:

http://esupport.sony.com/CA/p/support-info.pl?info_id=1202&mdl=VPCCB32FD

Hope this helps.

Rich

Message was edited by: rich912

Added missing link.

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Mon, 27 May 2013 13:41:55 GMT

Hi Rich

Thanks alot you helped me alot since long time i was strggling

the Base System device is working

but cant find for the "unkonw device,Hardware ID is ACPI\VEN_SNY&DEV_5001"

thank alot Rich

Re: Hardware problem in VPCCB3C5E

rich912 — Mon, 27 May 2013 15:21:47 GMT

Hi Ahmed,

ACPI\SNY5001 is the Sony Firmware Extension Parser Device (SFEP). Even on the Canadian site there is no update for Windows 8 so I suggest you try installing the original Windows 7 version from the Sony support site – it is listed as SFEP Driver.

http://www.sony.co.uk/support/en/product/VPCCB3C5E/updates

Rich

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Mon, 27 May 2013 16:05:17 GMT

Hi Rich

Thanks alot i have tried the Firmware Extension Parser Device (SFEP) for Windows 7 but it dose not work..maybe sony will relase for windows 8 soon

thank alot Rich

Re: Hardware problem in VPCCB3C5E

rich912 — Mon, 27 May 2013 16:25:27 GMT

Hi Ahmed,

This is a long shot, but it may be worth trying to install the SFEP driver that comes pre-installed on a Vaio model released with Windows 8. One such model is SVE1713Z1RB and you can find the driver here:

http://www.sony.co.uk/support/en/product/SVE1713Z1RB/updates

Rich

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Mon, 27 May 2013 16:36:52 GMT

Hi Rich

same thing not working with this model

thanks Rich

Re: Hardware problem in VPCCB3C5E

rich912 — Mon, 27 May 2013 17:10:29 GMT

Ah well it was worth a try. Don’t hold your breath on Sony providing the driver in the future…

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Mon, 27 May 2013 17:29:22 GMT

Thanks alot you helped me alot

Re: Hardware problem in VPCCB3C5E

Ahmed0Al-Hebshi — Mon, 27 May 2013 17:46:39 GMT

just a question the Canadian support for the VPCCB32FD drivers and utilities is it fully compatible with my model....

thanks Rich

Hardware problem in VPCCB3C5E

rich912 — Mon, 27 May 2013 18:01:17 GMT

Hi Ahmed,

At a glance yes, but you would need to check that all hardware secifications match to be sure.

Rich

Message was edited by: rich912