topic recurring mouse problems in PCs & Accessories https://community.sony.nl/t5/pcs-accessories/recurring-mouse-problems/m-p/111457#M90420 <HTML><HEAD></HEAD><BODY><P>Hi everyone, I've had a PCG-K315Z since December 2004 and so far have had to have the left mouse button replaced twice, both time under warranty. The button has come loose again and even though I've logged three cases, the first one on August 10, using the online support system, I've only had e-mail acknowledgements that the cases have been recorded. No-one has contacted me and I'm getting more than a bit fed up waiting for them. Has any one else experienced long delays trying to get a reapir done??????:smileysad: <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /><BR /></P></BODY></HTML> Fri, 08 Sep 2006 15:48:13 GMT nuggy 2006-09-08T15:48:13Z recurring mouse problems https://community.sony.nl/t5/pcs-accessories/recurring-mouse-problems/m-p/111457#M90420 <HTML><HEAD></HEAD><BODY><P>Hi everyone, I've had a PCG-K315Z since December 2004 and so far have had to have the left mouse button replaced twice, both time under warranty. The button has come loose again and even though I've logged three cases, the first one on August 10, using the online support system, I've only had e-mail acknowledgements that the cases have been recorded. No-one has contacted me and I'm getting more than a bit fed up waiting for them. Has any one else experienced long delays trying to get a reapir done??????:smileysad: <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /><BR /></P></BODY></HTML> Fri, 08 Sep 2006 15:48:13 GMT https://community.sony.nl/t5/pcs-accessories/recurring-mouse-problems/m-p/111457#M90420 nuggy 2006-09-08T15:48:13Z Re: recurring mouse problems https://community.sony.nl/t5/pcs-accessories/recurring-mouse-problems/m-p/111460#M90421 <HTML><HEAD></HEAD><BODY><P>Hi nuggy,<BR /><BR />Welcome to Club Vaio, <BR /><BR />That is a very long time usually you should receive a call within 72 hours or so..<BR /><BR />You could phone <A href="http://www.vaio-link.com/contacts/contacts.asp?l=en&amp;tp=vaio&amp;cm=phone&amp;cc=UK" target="_blank">vaio-link</A> and chase up your repair case.. <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.nl/html/@13A2E6A3774A8B47B4EC6F04089539E1/images/smilies/063.png" alt=":thinking:" title=":thinking:" /><BR /></P></BODY></HTML> Fri, 08 Sep 2006 16:06:13 GMT https://community.sony.nl/t5/pcs-accessories/recurring-mouse-problems/m-p/111460#M90421 Thalamus. 2006-09-08T16:06:13Z