topic Re: Can't eject dvd drive in PCs & Accessories

Can't eject dvd drive

bohica — Thu, 11 Jan 2007 19:31:30 GMT

After I boot with an empty dvd drive on a vaio vgn-ar21m if I press the eject button it fails to eject with the error message:

Can't open the tray of the optical drive.
Please try again to eject the tray after close the all using softwares or after shutdown the system and then start the windows.
If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole in the side of the drive.

I have not tried inserting a paper clip.

If I go to windows explorer, right click on the dvd drive and select eject it ejects so why doesn't it eject when I press the eject button?

Martin

Re: Can't eject dvd drive

Blencogo — Thu, 11 Jan 2007 21:44:27 GMT

Hi Martin and welcome to Club Vaio.

All I can think of is the eject button is software driven by your Sony Utilities.

You could try reinstalling these utilities by running C:\Utils\Utils.exe.

If this doesn't work, you could download the Preinstalled Utilities from Vaio-Link and reinstall them in order.

Re: Can't eject dvd drive

bohica — Thu, 11 Jan 2007 22:06:20 GMT

Thanks for replying.

I don't have a c:utils dir on my vaio!

I have reinstalled the entire laptop from rescue disks without any change.

Martin

Re: Can't eject dvd drive

Blencogo — Thu, 11 Jan 2007 22:14:19 GMT

Martin,

Have you installed or removed any DVD burning software recently?

Particularly Packet Writing software like InCD, Roxio Drag-to-Disc, Sonic DLA........................

Re: Can't eject dvd drive

rich912 — Thu, 11 Jan 2007 22:20:59 GMT

Hi Martin,

As Blencogo suggested, download the pre-installed utilities for your model from Vaio-Link and the try installing:

1 SonyUtils.DLL
2 Sony Shared Library
3 Vaio Event Service
4 Setting Utility Series (possibly - will not do any harm)

And the restart your computer.

If that has no effect then re-install the entire Utilities starting with 1 & 2 above…

Re: Can't eject dvd drive

bohica — Thu, 11 Jan 2007 23:22:01 GMT

Incd - no

Roxio -something-or-other - argh

The Sony update software suggested a roxio manual update. i.e. The vaio update in the task bar brought up a page suggesting a manual update of roxio (sonic stage version 4.2 upgrade) - the downloaded dir was c:\update\SOASST-01198204-UN and I did run it after download. Problems have occurred since this not that I am suggesting this is the issue.

Martin

Re: Can't eject dvd drive

pariope41 — Thu, 11 Jan 2007 23:32:27 GMT

Do problems with the sound like arrange? Certain games like Doom, Rome Total War etc express(emit) noises as(like) of echo very troublesome that appear and disappear ... since this is solved taking advantage of the answer of an expert? Regards

Re: Can't eject dvd drive

kee-lo_ — Fri, 12 Jan 2007 18:59:29 GMT

Martin,

Do you have Demon Tools installed?

This has caused VAIO users problems.

Re: Can't eject dvd drive

bohica — Fri, 12 Jan 2007 20:11:51 GMT

Hi Martin,

As Blencogo suggested, download the pre-installed utilities for your model from Vaio-Link and the try installing:

1 SonyUtils.DLL
2 Sony Shared Library
3 Vaio Event Service
4 Setting Utility Series (possibly - will not do any harm)

And the restart your computer.

If that has no effect then re-install the entire Utilities starting with 1 & 2 above…

Thanks for the info. I did 1 to 4 above - no change.
I think it was 1 which uninstalled first, then I installed it again.

I haven't tried reinstalling everything yet as there are so many.

Someone mentioned roxio - I did upgrade to roxio studio 4.2.

Martin

Re: Can't eject dvd drive

bohica — Fri, 12 Jan 2007 20:12:52 GMT

Martin,

Do you have Demon Tools installed?

This has caused VAIO users problems.

No.

Re: Can't eject dvd drive

2takter — Sun, 14 Jan 2007 16:02:16 GMT

Hi,
in my case the solution was the following: I had Alcohol 120% installed which emulates an additional cd/dvd-drive. To make the eject-button work i only had to make sure that the vaio-hardware-drive had a drive-letter lower than the emulated drive, e.g. G for DVD-RW and H for emulated device. This can be done in system->administration.
greetings
Jens

Re: Can't eject dvd drive

bohica — Mon, 15 Jan 2007 12:08:33 GMT

Thanks Jens, but this does not appear to be my problem. I have C and D drives (partitions on my disk) and my dvd is G - can't remember off hand (and laptop not in front of me now) what e: was but it is a standard device that came with the laptop.

Martin

Re: Can't eject dvd drive

2takter — Mon, 15 Jan 2007 16:04:17 GMT

Hi,
you could "just for fun" try setting the dvd-drive to e: and see what happens, that would be my suggestion.
Greetings
Jens

Re: Can't eject dvd drive

bohica — Tue, 16 Jan 2007 19:39:39 GMT

Swapping the drive letters around so the dvd was e: and the removable disks were f: and g: does not help. I've also searched through all the processes showing in task manager and verified they are all genuine ones.

Martin