topic Re: bleutooth problem in PCs & Accessories

bleutooth problem

demichie — Tue, 13 Feb 2007 12:22:55 GMT

Hello,
I've downloaded an update for the bluetooth with "vaio update". I've followed all the instructions but the installation of the new driver loops asking to me to connect the bluetooth device (??). Now I cannot use anymore the bluetooth!
Can someone helps me please?

Thank you
Mattia

Re: bleutooth problem

Thalamus. — Tue, 13 Feb 2007 13:21:17 GMT

Hi Mattia,

Welcome to Club Vaio,

Try doing a system restore to a point before you updated the bluetooth..

Re: bleutooth problem

demichie — Tue, 13 Feb 2007 14:00:46 GMT

I've already tried.... but with no results because the system tells there is nothing to restore.
Is it possible to have the find the original driver?
Thx
mattia

Re: bleutooth problem

Thalamus. — Tue, 13 Feb 2007 14:04:24 GMT

Hi

The original Pre installed drivers and utilities for Vaio can be downloaded from Vaio-Link..

Re: bleutooth problem

iafergu17 — Tue, 13 Feb 2007 21:23:17 GMT

I've been having a similar problem, I recently tried to update the driver in which you have to uninstall the previous edition. Only when I go to install the new driver (or indeed the original one) it starts to install and then I just keep getting a message saying "please plug in the Bluetooth device and click OK button", eventually when I cancel the operation I getthe message that it has been succusfully installed even though its not, and to restart upon which I invariably get the windows finds new hardware message.

Re: bleutooth problem

demichie — Wed, 14 Feb 2007 07:19:06 GMT

Exactly the same problem here Ferguson! If you find a solution please let me know.
And the new hardware detected is reported as "UGX".
Thank you
Mattia

Re: bleutooth problem

Thalamus. — Wed, 14 Feb 2007 12:11:37 GMT

Hi

Is your bluetooth switched on when installing the update..?

Re: bleutooth problem

demichie — Wed, 14 Feb 2007 14:01:22 GMT

Yes. I follow the exactly the installation instructions. I've removed the old driver, then I've rebooted the computer with the switch on. Win XP detects the new hardware and I cancel the automatic detection of the drivers to proceed with the execution of the dowloaded files. But at a certain point during the installation, in the "toshiba bluetooth stack" blue windows, it ask to me to connect the bluetooth device and click continue. I've tried to wait, to click without waiting, to turn off and again on the switch and everything else...
If I click "cancel" the installation exits with a message writing toshiba stack has been installed. But I don't have the bluetooth working and there is a UGX device without driver insalled.

thx
mattia

Re: bleutooth problem

iafergu17 — Sat, 17 Feb 2007 12:02:02 GMT

Does anyone know how to solve this problem yet?

Re: bleutooth problem

aurianne — Wed, 21 Mar 2007 12:03:16 GMT

hello all,
unfortunately I am having exactly the same problem like mattia, ferguson and demichie!
the blue bluetooth light on the computer is on, and yet the driver installation software cannot find a bluetooth device, asking me to connect it.
please can anybody help?!
thanks and best regards,
aurianne

Re: bleutooth problem

demichie — Wed, 21 Mar 2007 12:56:46 GMT

I'd like to hear something from sony about this problem (they sugeested with vaio update to install the new driver!) but I still don't know how to send an email to sony support. Do you know how to contact them?

Mattia

Re: bleutooth problem

Thalamus. — Wed, 21 Mar 2007 14:53:13 GMT

Do you know how to contact them?

Hi Mattia

You can find contact details for Vaio-Link support here

Re: bleutooth problem

andreagreco — Sun, 08 Apr 2007 19:32:48 GMT

I'd like to hear something from sony about this problem (they sugeested with vaio update to install the new driver!) but I still don't know how to send an email to sony support. Do you know how to contact them?

Mattia

Re: bleutooth problem

speary — Mon, 23 Apr 2007 07:28:13 GMT

I have a vista machine and one of the sony updates I ran last week removes the Toshiba bluetooth stack. I now get the UGX hardware problem. I have searched some other forums and the consensus appears to be that the Tosh stack is no good and that we should use the windows bluetooth drivers. Not sure where to find these though
Anybody any ideas ?
Thanks Steve