topic Re: Tap 11 black screen no cursor after battery drain help please in PCs & Accessories

Tap 11 black screen no cursor after battery drain help please

robermarkthamilton — Tue, 27 Sep 2016 08:33:46 GMT

Running Windows 10 Pc ran out of battery, as I had lost the charger, pc dormant for 2 months but when I replaced charger charged tablet up nothing from the screen. Does however work with an external display model number SVT1121B4E

Any ideas?

Thanks

Re: Tap 11 black screen no cursor after battery drain help please

jumpsuit — Tue, 27 Sep 2016 14:19:35 GMT

Hi there

That doesn't sound good.

Members have had a similar problem previously, but it was to do with no power charge in the unit :

Here

(Please ignore some of the advice in that thread)

Just checking it definately powers and boots up fine when displayed on another display?

Also have you checked the screen with a torch to see if there is any display visible?

Re: Tap 11 black screen no cursor after battery drain help please

robermarkthamilton — Tue, 27 Sep 2016 14:40:49 GMT

Hi Thanks for your response, it definately powers up I can use it with an external display. Have not tried the torch but will do. I have microsoft answer desk support who arent the best asking me to create recovery media which i have done