topic Re: Sony MDRXB650BT Extra Bass Wireless Over Ear Headphones in Portable Audio

Sony MDRXB650BT Extra Bass Wireless Over Ear Headphones

Steph_etohan19 — Tue, 17 Dec 2019 14:41:42 GMT

Hi,

The swivel part of my headphones has become detached and I have tried to contact Sony with no success. There was no trauma, it has simply detached and I am very disappointed. What can be done?

Re: Sony MDRXB650BT Extra Bass Wireless Over Ear Headphones

Pascale_F — Wed, 18 Dec 2019 10:49:06 GMT

Hi Steph_etohan19,

Welcome to the community.

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas.

Thanks,

Pascale

Re: Sony MDRXB650BT Extra Bass Wireless Over Ear Headphones

The_Black_Rose — Wed, 18 Dec 2019 16:12:43 GMT

Hi Steph_etohan19,

As far as I am aware, unfortunately, Sony doesn't sell those parts separately. The headphones have to be sent for repair.

I found the repair centre's number for headphones in the UK: +44(0)1656867347. I'd recommend contacting them to see what they can offer.

Cheers,
The_Black_Rose