topic Re: No sound for incoming calls after 5.1 update in Z Series

No sound for incoming calls after 5.1 update

Kwame1234 — Fri, 02 Oct 2015 09:15:10 GMT

My Xperia Z1 also does not ring for incoming calls after 5.1 update

Re: No sound for incoming calls after 5.1 update

Thommo — Fri, 02 Oct 2015 09:58:29 GMT

Try an app preferences reset - Settings then Apps then tap the 3 dots then Reset app preferences, reboot and test but if that fails and this may not be the answer you want to hear but try the below

Performing a system repair using PC Companion will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: No sound for incoming calls after 5.1 update

Kwame1234 — Sat, 17 Oct 2015 12:45:05 GMT

Thanks Richard, the app preference reset didn't work for me but the system repair did.

Re: No sound for incoming calls after 5.1 update

jdubaust — Mon, 19 Oct 2015 00:58:32 GMT

Hi,

I am having the same issue after the update.

How long should the PCC reset take?

Currently resetting and has been on '2.Prepare' for about 45mins.

Cheers

jdub