topic Re: 4 digit lock screen function in Z Series

4 digit lock screen function

152bobby — Wed, 28 Oct 2015 22:49:55 GMT

I use the finger print and the 4 digit lock screen functions on my Z5c.

For some reason, although I have the 4 digit lock screen option set, I can swipe up and it will unlock.

When I go in to the Security menu and click on Screen Lock and enter my 4 digit code, the Pin option states the following:

"Because you've turned on an accessibility service, your device won't use your screen lock to enhamce data encryption"

I did have both the finger print option and the 4 digit lock screen option working together properly, but now it's not working properly.

The finger print option is working fine, any ideas what's wrong with the 4 digit lock screen option ?

Thanks

Bobby

Re: 4 digit lock screen function

Uliwooly — Wed, 28 Oct 2015 22:55:55 GMT

@152bobby

Could you test something to see if its a third party app, boot on safe mode and check again.

Re: 4 digit lock screen function

152bobby — Wed, 28 Oct 2015 22:59:04 GMT

I can't remember, does rebooting it in Safe Mode change or wipe any data or settings ?

Re: 4 digit lock screen function

Uliwooly — Wed, 28 Oct 2015 23:03:46 GMT

@152bobby

No, it will disable any third party app.

Re: 4 digit lock screen function

152bobby — Wed, 28 Oct 2015 23:09:17 GMT

Just tried that and the 4 digit lock code function works as it should, so does this mean it's one of the apps I have loaded ? and if so, how do I find out which app it is causing this, so I can uninstall it ?

Thanks

Re: 4 digit lock screen function

152bobby — Wed, 28 Oct 2015 23:11:09 GMT

Sorry, scratch that last comment.

It worked the first time I used it, but I am sitting here now and I swipe up and it unlocks the phone without asking me for the pin code !!!

Whats going on !!!!!

Re: 4 digit lock screen function

Uliwooly — Wed, 28 Oct 2015 23:11:27 GMT

@152bobby

That's correct, trial and error, there's no other way around, look for third party notification apps, home launchers, antivirus, etc.

Re: 4 digit lock screen function

John-BR — Thu, 29 Oct 2015 00:07:25 GMT

Hi 152bobby

Have you set up a Smartlock by any chance?

Re: 4 digit lock screen function

152bobby — Thu, 29 Oct 2015 00:11:36 GMT

I think I have, if that's the cause, how do I turn it off.

All it asks me to do is to put my 4 digit pin in, but it does not seem to do anything.

Re: 4 digit lock screen function

Uliwooly — Thu, 29 Oct 2015 00:20:19 GMT

@152bobby

Settings > security > clear credentials

Re: 4 digit lock screen function

152bobby — Thu, 29 Oct 2015 00:24:11 GMT

Clear Credentials is greyed out and I can't pick it.

Re: 4 digit lock screen function

John-BR — Thu, 29 Oct 2015 00:29:02 GMT

Just go to Settings > Security > Smart Lock. Confirm your password, then disable the options or remove any trusted devices presented there.

Keep us posted.

Re: 4 digit lock screen function

152bobby — Thu, 29 Oct 2015 00:34:39 GMT

That has fixed it.

I'm staying away from that option from now on.

Thanks very much for sorting this out.

Re: 4 digit lock screen function

John-BR — Thu, 29 Oct 2015 00:42:59 GMT

No problem! Happy to help! :smileysmileythumbsup: