topic Re: VPN L2TP not working // Android 4.4.3 in Z Series

VPN L2TP not working // Android 4.4.3

xmacewin — Sun, 05 Oct 2014 12:58:55 GMT

My vpn connection doesn't work.

Setup is: L2TP/IPSec with PSK to my private network.

Since my old device (Xperia S), which is on android 4.3.X, is still working
I don't see any configuration problems, but I guess that this is a problem with android 4.4.X

The same problem occurs on my sony tablet z since the update to 4.4.X

Is there any fix from sony?

I read about a google fix, which should be in place on version 4.4.4, but the update to 4.4.4 on the
tablet does not solve this issue.

Re: VPN L2TP not working // Android 4.4.3

xmacewin — Tue, 11 Nov 2014 09:51:24 GMT

Just wanted to mention, that the update to 4.4.4 on Xperia Z2 does NOT solve this issue as well

I'm really disapointed, that sony and/or google has no fix for that since the VPN is a basic feature.

Re: VPN L2TP not working // Android 4.4.3

artillerian — Thu, 20 Nov 2014 14:47:34 GMT

Hi,

I am having the same issue with my Sony Z2 Tablet as well. L2TP/IPSEC has never worked since day 1 of my purchase. The rest of my android devices works perfectly except for my Z2 Tablet.

Sony support staff, please work to address this issue.

Thanks!

Re: VPN L2TP not working // Android 4.4.3

jbernardo — Wed, 28 Jan 2015 08:19:40 GMT

And I have exactly the same issue on a z2 tablet, up to date with Android 4.4.4.

Ipsec xauth psk does not connect. However, on my z1 compact it works with exactly the same configuration.

Re: VPN L2TP not working // Android 4.4.3

Rickard — Wed, 28 Jan 2015 09:39:53 GMT

Sorry to hear that you're having issues with VPN.

Are you testing this on the same internet connection? I know some operators blocks VPN while some requires special APN-settings for this. If possible, try your Z1 Compact and Z2 Tablet on the same WiFi-network and see if it works. As i understand it, the VPN-support in our products is standard for Android so it seems strange that it works in your Z1 Compact but not in your Z2 Tablet.

Re: VPN L2TP not working // Android 4.4.3

Jbbandos — Wed, 28 Jan 2015 15:10:17 GMT

Exactly the same wifi network. I've tried both on a couple of different networks, and the results are always the same, the z1 compact connects, the z2 tablet times out. In the end I've just installed vpncilla on thez2 tablet, and with it the ipsec VPN works. Unfortunately the trial version only works for 10 days, so I'll probably have to buy the full one soon.

Re: VPN L2TP not working // Android 4.4.3

jbernardo — Wed, 28 Jan 2015 15:21:34 GMT

Doh, for some reason I have two accounts, one linked to Google (jbernardo) and the other to my older sonymobile account (jbbandos). I'll try to only comment with this one.

Re: VPN L2TP not working // Android 4.4.3

Rickard — Fri, 30 Jan 2015 12:47:16 GMT

Could you please send me a PM with the following information and i'll forward this internally for further investigation:

Name:
Phone nr:
E-mail:
Country:
IMEI/IDID nr:
Build number:

If possible, what VPN service you're using:

Re: VPN L2TP not working // Android 4.4.3

xmacewin — Tue, 14 Apr 2015 07:54:58 GMT

Just wanted to mention that I'm still facing this problem
and the lollipop update did NOT solve this as well . . . I was really hoping, that this will bring the solution

I will try around and reconfigure everything from scratch, but since my laptop (windows) is working well with the vpn (synology) the config should be fine.

So: please sony, fix this!

Another possibility might be to change to cyanogenmod, but I really like the sony UI

Re: VPN L2TP not working // Android 4.4.3

xmacewin — Tue, 14 Apr 2015 07:58:08 GMT

@jbernardo:

Did you found a solution?

Re: VPN L2TP not working // Android 4.4.3

jbernardo — Wed, 15 Apr 2015 11:56:50 GMT

Sorry Richard, I found a workaround and never returned to the forum. Do you still want a pm with data? Ipsec VPN still doesn't work on the z2 tablet.

Re: VPN L2TP not working // Android 4.4.3

jbernardo — Wed, 15 Apr 2015 11:58:01 GMT

@xmacewin- I bought vpncilla, was the only way to have ipsec VPN working.

Re: VPN L2TP not working // Android 4.4.3

Rickard — Wed, 15 Apr 2015 14:41:41 GMT

Yes, that would be great. There's no known issue with VPN so to forward this for further investigation i need more information.

Re: VPN L2TP not working // Android 4.4.3

Rickard — Wed, 29 Jul 2015 14:11:44 GMT

We got a test account from another user with this issue and have found the cause of this. It will be fixed in an upcoming software update.

Re: VPN L2TP not working // Android 4.4.3

Rickard — Fri, 16 Oct 2015 12:28:30 GMT

This has been solved in a software update for Xperia™ Z2, Xperia™ Z2 Tablet, Xperia™ Z3, and Xperia™ Z3 Tablet Compact. For those devices, you can fix the issue by updating your device to the software version 23.4.A.1.200 or later.
For the Xperia™ Z1, you will be able to fix it when the upcoming software version 14.6.A.1.210 is released. For Xperia™ Z3+ and Xperia™ Z5 devices, work is ongoing to include a fix in upcoming software updates.
When you have updated the software, you can add the VPN L2TP IPSec in your device.

To add the virtual private network (VPN) L2TP IPSec

From your Home screen, tap the Application screen icon.
Find and tap Settings > More… > VPN. You may be prompted to enter password for credential storage before creating a VPN network.
Tap the plus icon.
To display more options, mark the Show advanced options checkbox.
Select the type of VPN to add: “L2TP/IPSec PSK 96bit”.
Enter your VPN settings.
Tap Save.

Re: VPN L2TP not working // Android 4.4.3

Kees66 — Sun, 18 Oct 2015 08:31:09 GMT

I just ran into this issue on my tablet also, and I see it is fixed or will be fixed on a number of devices. But will this also be fixed for the Xperia Tablet Z (SGP311)? Because I assume with the line:

For the Xperia™ Z1, you will be able to fix it when the upcoming software version 14.6.A.1.210 is released

you mean the phone. My tablet is on 10.7.A.0.222. Will there also be an update for my device?

Re: VPN L2TP not working // Android 4.4.3

Rickard — Mon, 19 Oct 2015 14:19:05 GMT

I'm afraid i'm still waiting for more information regarding this and Xperia Z/ZL/ZR/Tablet Z. As soon as i have information about these models i will let you know.