topic Re: Snow in the charging port in X Series

Snow in the charging port

RedArsen — Wed, 18 Jan 2017 06:31:03 GMT

So today I droped my Sony Xperia X Performance in the snow. The went right to the charging port. So I wanted to ask is this is a problem ,because phone is waterproof.

Re: Snow in the charging port

Jonas — Wed, 18 Jan 2017 10:46:44 GMT

Hi @RedArsen, welcome to our forums!

I'm sorry to hear about what has happened to your phone.

Make sure that the USB port is completely dry before you insert a the micro USB cable to charge your phone or if you are going to transfer data to your computer.

You can shake your device several times with the USB port facing downwards and then use a micro-fibre cloth to wipe your device dry. Repeat the procedure until no moisture is visible in the USB port.

I hope that answers your question, if not let me know!

Re: Snow in the charging port

RedArsen — Wed, 18 Jan 2017 11:02:11 GMT

I dried it out, it looks ok, tried to charged and everything seems went well. I am not afraid a lot because it is the waterproof phone so the charging port should be waterproof.

Re: Snow in the charging port

Jonas — Wed, 18 Jan 2017 11:06:17 GMT

Thanks for the swift reply!

I'm happy to hear that it's working as it should!

Let me know if you experience any unexpected behaviour later on when trying to charge the phone or if there is anything else I can assist you with!

Re: Snow in the charging port

RedArsen — Wed, 18 Jan 2017 11:59:20 GMT

Yeah I wil keep an eye on it, Thanks