topic Re: Touch screen issues in XA Series

Touch screen issues

MechPhil — Wed, 08 May 2019 23:22:33 GMT

I know this has been done rather a few times, but here we go again. I bought my Xperia xa1 from amazon and am incredibly disappointed! This is my 3rd Sony, and the first disaster. The touch screen was insensitive from day 1 and no amount of adjustment could fix this. The phone is about 17 months old now, and due to where I bought it, I have no support to send it back to. The right edge of the screen became a problem first. Letters 0, p, etc. Then the top edge died, so no getting to notifications. Now the bottom edge with the navigation buttons has died.

When you test the screen in the settings menu, all is fine, and I have tried all the other suggestions, but to no avail. Is there anything I can do to fix this?

Re: Touch screen issues

Uliwooly — Thu, 09 May 2019 00:01:08 GMT

@MechPhil

I'm sorry to hear that, have you tested the phone in safe mode and also remove any protective case, film and/or glass

Re: Touch screen issues

MechPhil — Thu, 09 May 2019 00:10:51 GMT

Yup. I have tried all the suggestions found here and elsewhere. Safe mode, factory reset, removed all cases and covers, cleaned the screen, adjusted sensitivity, restarted without the sd card, hard restart, etc.

This seems to be a very common issue. As I say, this is my 3rd Sony and I have always found them to be superior to other products, but this one is just a dud.

Re: Touch screen issues

Uliwooly — Thu, 09 May 2019 04:32:52 GMT

@MechPhil

I'm sorry to hear that, does this happen when the phone gets hot or with a particular app or game?

Re: Touch screen issues

MechPhil — Thu, 09 May 2019 11:09:20 GMT

No, this is all the time. It is getting progressively worse.

Re: Touch screen issues

Markh85 — Thu, 09 May 2019 15:39:10 GMT

I have 6 month old xa1 my second Sony hone as impressed with my revios one. But this is unfortunately a lemon, as you can see thee touch screen is dead about 5 mm round the edge, so p doesn't work, thank god for auto insert but it takes ages and erase key very intermittent is this a common fault and what can be done would ut in uestion Mark, but that doesn't work and nor does the other side, for cue

Re: Touch screen issues

MechPhil — Thu, 09 May 2019 15:59:12 GMT

Unfortunately this seems to be a very common issue. If you do a google search, it seems like 1000's of these phones have the exact same problem. And Sony always have the same recommendations: Restart, remove the SD card, clean the screen, do a screen sensitivity test, start in safe mode and see if it's better, factory reset, remove all protective glass and covers, factory reset again, clean the screen again. At some point, they must realise that literally 1000's of people have this issue, and their "advice" hasnt fixed a SINGLE ONE, by the looks of it.

This is just simply a dud. Compared to my previous Xperia Z3, the display is also not of great quality, but then the XA1 isn't the "top of the range" as the Z3 was in it's day.

Super disappointing.

Re: Touch screen issues

Mammad_potter — Mon, 27 May 2019 18:18:37 GMT

Exactly

Re: Touch screen issues

Gazz60 — Tue, 28 May 2019 11:14:14 GMT

Does your screen work OK in the lock screen mode?.. Mine does... Its a firmware issue!

Re: Touch screen issues

Mammad_potter — Tue, 28 May 2019 11:23:30 GMT

Yup. It works. So how do we fix it?

Re: Touch screen issues

MechPhil — Tue, 28 May 2019 11:32:10 GMT

@Gazz60 wrote:
Does your screen work OK in the lock screen mode?.. Mine does... Its a firmware issue!

Yes, it does! So if you want to adjust the screen brightness, I lock the screen then suddenly the top edge works.

Unbelievable that Sony has been unable to fix this in 2 years.

Re: Touch screen issues

Gazz60 — Fri, 31 May 2019 16:47:47 GMT

Only Sony can fix this...with another firmware update regarding the screen! You need to send them a message explaining your findings as I have done...hopefully they will listen?

Re: Touch screen issues

Mammad_potter — Sat, 01 Jun 2019 03:23:20 GMT

Of course but how can I send them message

Re: Touch screen issues

Padmaja — Sat, 01 Jun 2019 11:45:38 GMT

After reading all the above messages it's all related to me..

I bought my sony xperia xa1 with lots of love.. But it is very disappointing.. The same issues with the tuch.. All the edges are not working.. It is very very disappointing,

Please fix the issues..

Or tell me what to do to fix it

Re: Touch screen issues

cold15 — Sun, 08 Sep 2019 05:52:21 GMT

I have the same issue.

In keyboard case, I installed the Google keyboard and it fixed the problem.

Re: Touch screen issues

MechPhil — Sun, 08 Sep 2019 13:47:54 GMT

Problem solved all! It took me such a long time, but I finally have a solution! As you say it has something to do with the Google keyboard. ON MY NEW GOOGLE PIXEL 3A!!

So sad that after an 8 year relationship I will never buy a Sony again, but the fact that Sony had ABSOLUTELY no interest in attempting to fix this issue really irked me.

Re: Touch screen issues

Alexey3 — Tue, 24 Sep 2019 23:07:43 GMT

У меня тоже самая проблема как у тебя, нижняя и верхняя часть экрана в перевернуто состоянии не работает, чтобы напечатать нужно потеть, блокируешь экран шторка вытаскивать легко, как только разблокировал телефон шторка вообще не вытащить так как сенсор не работает в верхней части, это сырой телефон, только за дизайн плоти и камеру не более а ну и за бренд,у моего друга тоже самое такая проблема была до тех пор пока телефон не сдал в ремонт и поменяли экран вопрос надолго ли работать будет он

I have the same problem as you, the bottom and top of the screen in an inverted state does not work, to print you need to sweat, you lock the curtain screen easily pull out as soon as the phone unlocked you can’t pull out the curtain at all since the sensor doesn’t work at the top, it's raw a phone, only for the design of the flesh and the camera no more, and well, for the brand, my friend had the same problem until the phone was repaired and the screen was changed the question is whether it will work for a long time

Re: Touch screen issues

titch2 — Thu, 09 Jan 2020 04:07:41 GMT

my screen on my xa1 is not working properly at the right side. also i carnt get a p... and the notification draw doesn't come down.

Re: Touch screen issues

franbob — Sat, 11 Jan 2020 11:50:12 GMT

I have exactly the same issue. Got the phone 2 years ago. All was fine for 6 months. Then all of a sudden one day I I couldn't use P or 0 (still can't). So for example if I need to type the word 'poppy' I have to type ooooy and hope that autocorrect can suggest something I can use. It makes putting passwords in a complete nightmare. So that was irritating enough and I was considering binning the phone as it was out of warranty however I don't have that much money and I can't afford to just buy a new phone because the one I bought was poorly made!

However then I could no longer pull down the notification bar. I can do it on the lock screen so I can change brightness etc. but I can't see any notifications at the top when it's unlocked. So that has been incredibly frustrating. I left my phone on the bus the other day and was seriously considering not collecting it. Anyway, got the phone back and now the final insult is the bottom buttons don't work. No sensitivity at all. So trying to get out of an app is a nightmare which can take me up to 10 minutes and sometimes I give up completely.

And now the charger port doesn't work so the struggles I have to keep my phone charged are immense. I have to keep it on ultra battery saver a lot of the time now just to make sure it will last.

Completely unacceptable. Product is not fit for purpose. I've seen so many complaints over the year and a half that I've had this issue and as far as I can see, Sony just doesn't care.

No funciona tactil en partes de los bordes

Mauropc — Mon, 13 Jan 2020 01:02:22 GMT

~~Hola una lastima que no funcione el táctil de los bordes siendo tan buen celular. Sony por favor responder una vergüenza. Tengo ese problema hace un año~~

@MechPhil wrote:
@Gazz60 wrote:
Does your screen work OK in the lock screen mode?.. Mine does... Its a firmware issue!
Yes, it does! So if you want to adjust the screen brightness, I lock the screen then suddenly the top edge works.
Unbelievable that Sony has been unable to fix this in 2 years.

Hello a shame that the touch of the edges does not work being such a good cell phone. Sony please answer a shame. I have that problem a year ago