topic Re: xperia S does not turn on, red light when charging. in Other/General

xperia S does not turn on, red light when charging.

CRMSNGRD — Sat, 28 Dec 2013 05:37:53 GMT

My phone, after spending a day on a boat, was low on battery (this was 2 hours after leaving on the drive home). It went from 6% battery to shutting down completely in a matter of seconds. I plugged it into my car charger immediately, but it has not turned on since.

Previously i have had problems with the headphone jack not recognising if earphones were plugged in or not, but this usually resolved within a few minutes. On top of this i have once struggled to turn the phone on due to i believe a once off problem with the power button.
Recently the headphone jack has been playing up a lot more than usual, but it never resulted in this. I have never experienced any other problem with the phone.

PROBLEM: Once it turned off, I have been unable to restart my phone. When charging it shows a dull red light like when charging less than 15% battery. I have charged it now, on and off using multiple different charges for 6 hours, and have left it on its original charger as i write this. The power button plus volume up has no effect. There is no vibrations when i turn on the device. The screen which usually loads something when charging, has not displayed anything since turning off. It does not connect to either an apple or windows computer with a usb cable, volume down key depressed or not. It does not get hot to touch while charging, and i remember according to AVG that the battery quality that day was "good". After 6 hours of charging, the red light is still there(and usually a full charge after 1.3 hours, leaves a green light)

Put simply, the only responce of any kind i get from the phone is a red light when charging.

What have i done? recharged the phone for 6 hours, tried power button, restart button combo, usb connection with both an apple and windows computer, i also put it in rice in case there was any water but did not change anything.

anything changed? after 2 hours of charging on the wall, the red light disapeared... tried the above, nothing happened, unplugged the phone then replugged it in... red light.

I will try to get it repaired shortly along with a broken PS3, but i would rather a solution, as both my work and social life heavily depend on it.

thankyou in advance

Re: xperia S does not turn on, red light when charging.

shaneen — Sat, 04 Jan 2014 23:35:18 GMT

hi i have the same problem. mine died on xmas day and still no joy. have u had any luck?

Re: xperia S does not turn on, red light when charging.

Sam — Mon, 06 Jan 2014 02:34:11 GMT

If you have given it a good charge and still have no luck, I would advise running a software repair. This can be done with the phone powered off:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: xperia S does not turn on, red light when charging.

_alexdon_ — Mon, 06 Jan 2014 09:26:43 GMT

Before doing what Sam told you,what about charging the phone for 2 hours and force restarting it?(power button+vol up until the phone vibrates).

Re: xperia S does not turn on, red light when charging.

xeroz — Mon, 06 Jan 2014 21:16:20 GMT

i have the same problem but i cant use sony pc companion because my computer does not recognize my cellphone i cant get in flashmode what can i do?

Re: xperia S does not turn on, red light when charging.

_alexdon_ — Mon, 06 Jan 2014 21:17:57 GMT

Try to use sony update service.

Re: xperia S does not turn on, red light when charging.

xeroz — Mon, 06 Jan 2014 21:34:09 GMT

i cant beacuse my computer does not recognizes the phone when i try to get in flashmode just the red led light

Re: xperia S does not turn on, red light when charging.

_alexdon_ — Mon, 06 Jan 2014 21:36:26 GMT

Charge the phone for 2 hours,force restart(power button+vol up until the phone vibrates).

Re: xperia S does not turn on, red light when charging.

squidge — Fri, 06 Jun 2014 22:38:45 GMT

Had the same problem with an xperia U. Its a software- battery communication problem where the phone runs the battery to less than zero percent whilst thinking it still has 5 percent. (they are meant to keep a small amount of charge to recognise chargers and hold time/date). The only way ive found to solve it is to plug in and unplug the charger a few times, then hold the volume up key whilst turning it on (charger plugged in). It should light up then go to the charging screen.

Re: xperia S does not turn on, red light when charging.

ntinoV — Wed, 18 Jun 2014 11:15:47 GMT

I had the same issue. The only thing that makes the phone to start is to connect it on a pc via usb and leave it connected for several minutes until it boots by itself. You could also try a hardware restart (power+vol.up) a few times while connected just to make sure that there's not a software freeze.

Re: xperia S does not turn on, red light when charging.

vijay_cbe — Tue, 08 Jul 2014 16:14:04 GMT

It works , I try to turn on my phone LED on display shows red colour even after charging it for 7 hours with charger,

I tried all the steps given in the forum , but one solution got worked for me,

I just connected my phone with laptop for 20 mins , I tried to turn on . It switched on and I saw that 4% battery,I kept the phone connected to laptop untill the battery is full,

I dono how good this solution works for others.....

Re: xperia S does not turn on, red light when charging.

Sriforzaroma — Sun, 07 Sep 2014 05:28:47 GMT

Hi,

The Perfect method is too put charging in a laptop(Not through other adapters) for around 30mins, Then after that you'll be able to see the battery symbol. It worked for me after trying so many ideas referred from this forum.

Re: xperia S does not turn on, red light when charging.

Smita — Thu, 30 Oct 2014 07:14:38 GMT

thanks a lot.. I had the same problem.. it did work for me.. !!!

Re: xperia S does not turn on, red light when charging.

djn235 — Mon, 15 Jun 2015 23:46:37 GMT

hey guys i've got the same problem i've installed sony PC companion but it doesn't even recognize the phone what shoul i do

Re: xperia S does not turn on, red light when charging.

Rosie-020893 — Tue, 23 Jun 2015 11:59:30 GMT

Hi! im having the same problem with my xperia Go, but i only have Mac computers, where can i download this for my Mac book?

Re: xperia S does not turn on, red light when charging.

Pandian1983 — Mon, 06 Jul 2015 04:04:36 GMT

1000% working solution,

use a charger with more output amperage than ur current charger. use 1amp or 2 amp output cahrger for few minutes (or) connect usb to a pc/laptop and leave it for hours this will power on ur device.

Re: xperia S does not turn on, red light when charging.

Pandian1983 — Mon, 06 Jul 2015 04:10:23 GMT

use a higher amperage charger output charger output: 5V, 1A (or)
Charger output: 5V, 2A with in 10 to 20 min ur mobile willpower up (or)

connect to a pc/laptop and wait for few hours it will be working fine.

the problem is due complete drain of ur mobile battery worked for me in more than 10 mobile.

Re: xperia S does not turn on, red light when charging.

Berik — Mon, 31 Aug 2015 15:28:07 GMT

Hi guys! I've tried every method you advised over here. Nothing worked for me. Strange thing after red light phone tries to swich on or trying to display charging status. White SONY turns up for couple of seconds on screen an slowly fades away. Then same storey repats again, red light after SONY logo. For many hours. May be new battery required? Can you help me with my problem please as I was keeping important files in my phone.

@CRMSNGRD wrote:
My phone, after spending a day on a boat, was low on battery (this was 2 hours after leaving on the drive home). It went from 6% battery to shutting down completely in a matter of seconds. I plugged it into my car charger immediately, but it has not turned on since.
Previously i have had problems with the headphone jack not recognising if earphones were plugged in or not, but this usually resolved within a few minutes. On top of this i have once struggled to turn the phone on due to i believe a once off problem with the power button.
Recently the headphone jack has been playing up a lot more than usual, but it never resulted in this. I have never experienced any other problem with the phone.
PROBLEM: Once it turned off, I have been unable to restart my phone. When charging it shows a dull red light like when charging less than 15% battery. I have charged it now, on and off using multiple different charges for 6 hours, and have left it on its original charger as i write this. The power button plus volume up has no effect. There is no vibrations when i turn on the device. The screen which usually loads something when charging, has not displayed anything since turning off. It does not connect to either an apple or windows computer with a usb cable, volume down key depressed or not. It does not get hot to touch while charging, and i remember according to AVG that the battery quality that day was "good". After 6 hours of charging, the red light is still there(and usually a full charge after 1.3 hours, leaves a green light)
Put simply, the only responce of any kind i get from the phone is a red light when charging.
What have i done? recharged the phone for 6 hours, tried power button, restart button combo, usb connection with both an apple and windows computer, i also put it in rice in case there was any water but did not change anything.
anything changed? after 2 hours of charging on the wall, the red light disapeared... tried the above, nothing happened, unplugged the phone then replugged it in... red light.
I will try to get it repaired shortly along with a broken PS3, but i would rather a solution, as both my work and social life heavily depend on it.
thankyou in advance

Re: xperia S does not turn on, red light when charging.

verdandi — Sun, 24 Jul 2016 13:55:25 GMT

My xperia tab S also encounter the same problem. It doesn't turn on even if I charge it, or hold the power button and volume up. I tried to factory reset but it doesn't work. Then awhile ago I just plugged it in and let it charge. I left it for 8hrs charging then I tried to turn it on. Then it works. I was about to go to sony store but thank God my tab is ok so I didn't go. Oh, my tab stop working for a month now. But its ok now.

Re: xperia S does not turn on, red light when charging.

areeb722 — Tue, 15 Nov 2016 19:10:01 GMT

myne also after repairing sony xperia phone from xperia companian my had came many issue the service centre just try to check software problem but they cant do then they told me to spend 7000 rs to hardware problem