topic Re: Xperia E5 microphone issues in E Series

Xperia E5 microphone issues

GregJones — Tue, 04 Apr 2017 18:34:12 GMT

There is a chance that once my phone drops below 30% the microphone seems to drop out. This could be a battery issue. Anyone having the same issues

Re: Xperia E5 microphone issues

Jonas — Wed, 05 Apr 2017 07:03:47 GMT

Hi @GregJones, welcome to our community!

That sounds strange, sorry to hear about that.

Is this something that you have experienced since you started using the phone or has it started to occur after installing a new system update or after you installed a new application?

Does this happen every time the battery goes below 30%, that the microphone stops working in calls?

I'd recommend that you start with rebooting your phone in safe mode when the phone has around 31/32% battery left, as soon as it drops to 30% or lower. Go to Settings > About phone > Diagnostics > Test > Microphone and run the test here and see if you are able to hear the recording of your voice in the second part of the test.

While the phone is rebooted to safe mode all applications that you have downloaded and installed on your own aren't loaded, so we can see if any of them are causing this behavior.

Let me know how it went!

Re: Xperia E5 microphone issues

jb111 — Mon, 29 May 2017 15:25:30 GMT

I cannot hear anything when i call a number only way i can hear is by turning the loud speaker on.I have done a safe reboot, turned off several times , run dianostics and cannot hear anything. Any help would be appreciated.

Re: Xperia E5 microphone issues

Uliwooly — Mon, 29 May 2017 15:30:12 GMT

@jb111

Could you test the device?

settings > about phone > diagnostics > test > test everything

Re: Xperia E5 microphone issues

jb111 — Mon, 29 May 2017 18:13:10 GMT

I have done the test, no use it gave me a message after I said no to not hearing a noise, of not supported. Thanks for the suggestion.

Re: Xperia E5 microphone issues

Jonas — Wed, 31 May 2017 12:48:35 GMT

Hi @jb111, sorry to hear about your phone.

If the ear speaker test failed in Diagnostics and there was no change while the phone was rebooted in safe mode, try and perform a software repair using Xperia Companion. This will reinstall the latest available software in your phone so we can see if the software is the cause of you not being able to use the ear speaker during calls.

Do note that this repair will delete any data stored on the internal storage of your phone so creating a backup using Xperia Companion is advised.

If there is no change after the software repair has been completed, get in contact with your Local support team and they will arrange a repair for you.

Let us know how it goes!

Re: Xperia E5 microphone issues

McFlurry123 — Sun, 10 Dec 2017 12:55:20 GMT

My mic works for some people on calls and not the others. It does not pick up sound at all apart from the odd phone call. I've filmed something and no sound came out. I did a voice recording but still nothing happened.

Re: Xperia E5 microphone issues

nebame — Sun, 10 Dec 2017 19:16:43 GMT

I have a similar ptoblem: the microphone works on WhatsApp and other apps. it does not work on phone calls. I have re-started my device. Nothing. This is my second E5, got it 3 weeks ago. Dropped it once but this phone is durable! My old one ended up in water and on a rock one too mamy times, yes. Beaides a few other ticks I could live with its microphone was also unreliable on phone calls only. Any ideas?

Re: Xperia E5 microphone issues

Jonas — Thu, 28 Dec 2017 09:09:25 GMT

Hello everyone and I'm sorry to hear about the microphone not working as it should in either of your devices.

@McFlurry123, Is there any change if you use speaker phone during a call, or if you connect a headset with a microphone to the device? If it works with either of them, it does sound like the microphone on the device isn't working as it should. See my previous posts in this thread for some more troubleshooting, such as restarting your device in safe mode.

@nebame, Does the microphone work if you do the test for it in Diagnostics? You can find the steps to the test in my previous posts in this thread!

Keep me posted!

Re: Xperia E5 microphone issues

AlexMango — Mon, 22 Jan 2018 20:41:43 GMT

I updated my system two days ago and it showed problems during the calls it has done that before

but when i checked from the built-in devise tester i couldn't hear my recording neither from the voice recorder.
I made sure both have permission to acces the microphone but still nothing.

My software is running on 37.0.A.2.108

Re: Xperia E5 microphone issues

AlexMango — Mon, 22 Jan 2018 20:50:27 GMT

but rebooting the phone to safe mode the microphone worked

Re: Xperia E5 microphone issues

magom — Wed, 24 Jan 2018 11:24:04 GMT

I am having similar problems with my E5 I have noticed that:

1. My microphone can work for one phone call and wont work after the next one immediatley after and if I restart it usually works until it starts again making me restart the phone each time I have to make a phone call.

2. It might work on WhatsApp call and not phone call or vice versa

3. If I connect to bluetooth which doesnt work properly by the way it stopd working when I disconnect I have to restart and this is really annoying as I restart 10 times a day

I asked for support they told me to reinstall the software I did and the problem came back after a week. Sone this phone is a let down the bluetooth doesnt work the mic doest work and I am not the only one.

Re: Xperia E5 microphone issues

Jonas — Tue, 30 Jan 2018 10:40:16 GMT

Hi again @Alex1998, thank you for this information.

Is the microphone still not working in normal mode and only while the device is rebooted in safe mode? If that is the case, a downloaded application is the cause of this as they are temporarily deactivated while the device is booted up in safe mode, so make sure that all your downloaded applications are updated to the latest version.

@magom, welcome to our forum and I'm sorry to hear that you are experiencing a similar behaviour.

If it worked fine for a week after completing a software repair, it could be caused by one or more applications that you downloaded to the device.

Could you please try and restart your device in safe mode and make a few calls after each other with the device? Just so we can test if the microphone works fine in more than one call while downloaded applications aren't loaded.

You can also try the Bluetooth headset in safe mode.

Keep me posted!

Re: Xperia E5 microphone issues

AlexMango — Tue, 30 Jan 2018 13:40:45 GMT

Hey @Jonas

As a matter of fact it was a problem with an app that I recently downloaded from the store.

Thnx

Re: Xperia E5 microphone issues

Johnny70 — Wed, 31 Jan 2018 15:46:08 GMT

The phone would not let me speak to anyone either incoming or outgoing. The only thing new at home was Google mini home. Disconnected that and restarted. Problem fixed..

Re: Xperia E5 microphone issues

Jonas — Wed, 07 Feb 2018 09:57:19 GMT

Hi again @Alex1998,

I'm glad to hear that the microphone is working normally after you uninstalled the recently installed application!

Hi @Johnny70, welcome to our forum!

Did you connect the device to the Google Home Mini (I haven't used one myself so I'm not really sure how it works)? If you did, if you connect to it again and go to Settings > Bluetooth and tap the gear icon next to the accessory. Is the option to use this device for phone calls activated here? That could explain why the microphone wasn't working if there is already a microphone on the BT accessory.

Have a great day to the both of you!

Re: Xperia E5 microphone issues

Alrlene — Tue, 10 Sep 2019 09:15:50 GMT

Hi i have a problem connecting my hands free earphones to my phone; Experia E5. when it connects and i go to settings>bluetooth>connect my accessory>it only allows me to check the media audio. it refuses to check calls audio. At first i thought it was the type i had bought, i went and bought another. all my accessories work well on other devices except for my phone. i have tried rebooting and connecting, still the same thing. i need to use my accessory on my phone to make and recieve calls thats why i bought it, but its not working.

Please advice