topic Re: BBC iPlayer missing since Android TV v8 update in Android TV

BBC iPlayer missing since Android TV v8 update

psellwood — Sun, 17 Feb 2019 18:22:39 GMT

I recently upgraded my Sony KD-49XD8305 to Android TV v8 and, whilst everything else continues to work, BBC iPlayer has disappeared and is no longer visible in the App Store.

I can’t find anything else online mentioning this issue and can only think that iPlayer hasn’t been updated to work with the latest OS yet.

Is anyone else having this problem? Does anyone have a fix or workaround?

Re: BBC iPlayer missing since Android TV v8 update

Tenneen9000 — Tue, 19 Feb 2019 12:31:26 GMT

Hi psellwood,

That's weird. You can't find it when you press on the "Apps" icon in the Home menu? Also, the app never was available on the Play store as it's preinstalled.

Regards,

Tenneen9000

Re: BBC iPlayer missing since Android TV v8 update

Pretency — Sat, 06 Apr 2019 18:39:43 GMT

I have this issue too. Youview also gone!

Re: BBC iPlayer missing since Android TV v8 update

MrJoBangles — Sat, 06 Apr 2019 19:20:30 GMT

It's maddening! All the terrestrial players have disappeared.... What are they playing at???? I can go into TVGuide (is this Freeview Plus, I dunno?) and find a recent show to play on catch-up but this is a clunky way of opening say , iPlayer, to find an older show that's not in the guide.

For Pete's sake put all the hubs/players in the app store so we can bung them back on the home screen.

Re: BBC iPlayer missing since Android TV v8 update

LightFoot — Sat, 06 Apr 2019 19:44:58 GMT

Hi @Pretency @MrJoBangles

I would try a Reset or a Factory Reset.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xd8305/articles/00170595

Re: BBC iPlayer missing since Android TV v8 update

gregmantis — Thu, 18 Jul 2019 20:23:29 GMT

Did you ever manage to resolve this? I've just had the V8 update roll out tonight and iPlayer has disappeared for me too. This is the only reference to the problem I could find anywhere online.

Re: BBC iPlayer missing since Android TV v8 update

LightFoot — Thu, 18 Jul 2019 20:29:52 GMT

Hi @gregmantis

It is on Sony Select. Make sure that it is showing by going to Home -> Customise channels -> Sony Select _> Enable.

Re: BBC iPlayer missing since Android TV v8 update

gregmantis — Thu, 18 Jul 2019 20:48:19 GMT

Thank you!

Unfortunately I'd already just performed a factory reset to try and see if that would help and I'm running into the Sony Select "An error has occurred. Please try again later." message that seems to happen after a factory reset as described here: https://community.sony.co.uk/t5/android-tv/quot-sony-select-an-error-has-occurred/td-p/2471759

The thread gives me hope that just leaving it for a few days might work in letting me access it.

Thanks for the reply!

Re: BBC iPlayer missing since Android TV v8 update

SadieB91 — Thu, 09 Jul 2020 14:45:06 GMT

I'm having the same problems, all terrestrial apps have gone and can only be accessed through the Freeview guide.

Re: BBC iPlayer missing since Android TV v8 update

MrJoBangles — Thu, 09 Jul 2020 15:27:42 GMT

They have reappeared as the bottom rung on my HOME screen. They are not immediately visible as they are the 5th row and only top 3 rungs fit on screen. They are there when I scroll down

So, on my TV the rows on HOME screen are as follows;

Apps

Netflix

Play Movies & TV

Play Music

Sony Select

All the players are on this row. I can't remember if or how I customised and ordered these rows, I suspect I did at some point mainly to remove stuff I don't use.

So, make sure Sony Select is enabled to show as one of the rows on your HOME screen and you should then see domestic UK players on that row.

Re: BBC iPlayer missing since Android TV v8 update

Tonycv51 — Sat, 11 Jul 2020 07:53:47 GMT

I didn't think iplayer was visible outside of sony select pre Oreo tbh.

My 5 is the only one that's a normal Play store app. For the rest that are youview linked and/or pre installed and only available in Sony Select you can sideload them from Hoshsadiq github. They can then be added to favourites and the apps row, and appear in the apps list from the apps button

Re: BBC iPlayer missing since Android TV v8 update

marane98 — Sat, 03 Oct 2020 18:27:09 GMT

Clicked on Programming guide on my homescreen of X9305 - youview is there and iplayer is also tucked in this guide!

Cannot record and use catch-up apps

gbristow2222 — Sun, 22 Nov 2020 12:44:56 GMT

Ive just bought a KD55XH9505BU which has twin tuners so you can record one programme whilst watching another. However as soon as you load 'Live TV & Catch Up' ie Youview it disables the recording function on the telly. Why cant you record programmes and still access catch up? I have an LG TV where you can record all day long and still download iplayer and ITV hub as apps. Why wont Sony allow these apps on Bravia except through Youview? Am I asking for the impossible here from a £1,000 2020 television?

Re: BBC iPlayer missing since Android TV v8 update

Sceptic10 — Mon, 21 Dec 2020 11:06:50 GMT

And me. Have only just noticed. Has Sony given any advice?

Re: BBC iPlayer missing since Android TV v8 update

Win_88 — Wed, 23 Dec 2020 13:35:19 GMT

Hi @Sceptic10

Do you have the same TV? Could you check which sw version you have on there by pressing Help - System information?

Win_88

Re: BBC iPlayer missing since Android TV v8 update

Sceptic10 — Wed, 23 Dec 2020 13:56:58 GMT

Thanks. After several checks of all Settings I found that some had been changed by the update. In the end I got back to where I was before the update and now all is well

Re: BBC iPlayer missing since Android TV v8 update

Win_88 — Wed, 23 Dec 2020 17:42:20 GMT

Glad to hear that @Sceptic10

I found this article on the Sony website, I think that's the setting you meant?

https://www.sony.co.uk/electronics/support/articles/00254818

Win_88

Re: BBC iPlayer missing since Android TV v8 update

joporte87 — Wed, 21 Jul 2021 16:34:10 GMT

If you havce disabled YouView, reenable it and then see if IPlayer loads. Mine did straight away - I was trying to get my TV to record and that is why I disabled YouView - a YouTube suggested it.

Re: BBC iPlayer missing since Android TV v8 update

david.adamsztcjdm — Wed, 21 Jul 2021 18:42:52 GMT

How do you "enable" youview?

Re: BBC iPlayer missing since Android TV v8 update

david.adamsztcjdm — Wed, 21 Jul 2021 18:47:37 GMT

Aha, so to find IPlayer you need to press TV and this opens TV in Youview, then press the blue button the press Players and there it is. Why oh why Sony did you let Google hide this away? You have seriously upset your British customers.

Now, where can I find ITV Hub, which also dissapeared and is not hidden with IPlayer. Did Google hide this somewhere else?