topic Re: Sony UX Research in Android TV

Sony UX Research

therealvinceunlimited — Fri, 07 Jun 2019 10:36:33 GMT

Hi, I have been invited to take part in surveys to improve the TV service. The email claims it is from the Sony UX Research Centre and has an email [removed confidential address]. The email claims I completed a survey in February and volunteered to help again. This is likely but I do not recall the specifics. However a short seach for the UX Research Centre on the sony.co.uk website returns no confirmation of such a department. Given the propensity for scammers to use general data to extract further information I am reluctant to respond until I can confirm the UX Research Centre is actually a formal Sony organisation. Can anyone confirm or deny the existance of the department?

Thanks, Vince

Re: Sony UX Research

dutchice — Fri, 07 Jun 2019 10:39:41 GMT

Hi Vince,

Thanks for bringing this to our attention. I will refer this question to the correct person so they can provide you with better details.

Cheers,

Dutchice

Re: Sony UX Research

therealvinceunlimited — Fri, 07 Jun 2019 10:41:35 GMT

Thanks for the quick response. I look forward to the next reply. Vince

Re: Sony UX Research

dutchice — Wed, 12 Jun 2019 11:34:35 GMT

Hi Vince,

Thank you for bearing with me. I just received the confirmation that the UX Reserach Centre is a valid department within Sony working on programs regarding user experience improvement. The e-mail address in your original post is also the legitimate address from which communication with customers takes place.

Cheers,

Dutchice

Re: Sony UX Research

therealvinceunlimited — Fri, 14 Jun 2019 11:53:49 GMT

Thank you for doing this Dutchice. I appreciate your attention. Vince

Re: Sony UX Research

Bet121 — Sun, 01 Aug 2021 10:58:13 GMT

Did you participate in the research and get a tv?

Re: Sony UX Research

therealvinceunlimited — Sun, 01 Aug 2021 11:50:38 GMT

Hi, I cannot recall now whether I did the response. I do recall that I didn't get a TV. Vince

Re: Sony UX Research

Bet121 — Fri, 06 Aug 2021 16:46:33 GMT

It must be a scam

Sony please advice if this is the case? Research on customer experience of XR TV including unboxing..,,,, is this a scam?