topic Betreff: XH90 Freesat EPG Missing BBC1 & 2 in Android TV

XH90 Freesat EPG Missing BBC1 & 2

bluesxman — Sun, 14 Mar 2021 20:44:43 GMT

I've tuned in my satellite using the Freesat setup option. It all works fine except BBC1 and BBC2 only show now and next in the EPG, nothing for later programmes. Other channels (including other BBC ones) are fine.

Has anyone else experienced this or have any suggestions on how to sort it?

TV is KD55-XH9005.

Betreff: XH90 Freesat EPG Missing BBC1 & 2

Peter_S. — Mon, 15 Mar 2021 07:20:29 GMT

Hi,

Maybe the dish isn't adjusted correctly or there's an issue with the antenna cable somewhere so the frequencies of these channels are affected.

Cheers

Peter

Betreff: XH90 Freesat EPG Missing BBC1 & 2

bluesxman — Mon, 15 Mar 2021 21:42:02 GMT

Thanks for the reply.

I have an external freesat box which is fine, using the same cables. But I will try to check the alignment, in case the TV is more fussy.

Betreff: XH90 Freesat EPG Missing BBC1 & 2

Michael.C — Mon, 29 Mar 2021 08:04:35 GMT

Hi,

I get the same problem with Freesat on my KDXH9505. All other stations have the full 7 day EPG but the BBC channels do not. An external tuner box connected to the same source works fine.

It does occasionally populate and work for a while but will then revert back to only having Now & Next.

Not the best example for BBC 1 but BBC 2 is particularly empty in the below photo

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

HannahEd01 — Tue, 30 Mar 2021 14:13:58 GMT

Hi Michael.C, try the following:

Home-Settings-apps- YouView/YVservice host- clear cache and data for both then force stop.

Remove the aerial and do a tuning while it's out.

-Put the aerial back, Home- Settings-Watching TV-Channels setup -Digtital setup -YouView setup-Enable YouView and follow the on-screen instructions.

-Press and hold the power button on the remote for 5 seconds to restart the TV.

Thank me later

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

bluesxman — Wed, 31 Mar 2021 20:34:38 GMT

Hi, that's Freeview rather than Freesat though? Or is there common functionality with the EPG?

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

HannahEd01 — Thu, 01 Apr 2021 16:33:13 GMT

Hey bluesxman, that's embarrassing Yes, the steps are for the FreeView as the Freesat guide isn't guaranteed by Sony in the first place. Sorry for that..

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

TC2106 — Fri, 21 May 2021 12:51:36 GMT

All - Just bought a SONY OLED KE-48A9 and noticed a few days ago that the FreeSat EPG behaves a bit unreliably whereby some days there is no program info, other days just a few channels show the EPG, other times, just now and next ... I have a very strong satellite signal and I am actually connecting 2 satellite coaxial cables to the TV and have followed the step-by-step SONY satellite set-up for FreeSat connectivity.

Anyone also seeing this and, if so, any further suggestions to fix the issue? Thanks

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

Michael.C — Sun, 23 May 2021 13:54:56 GMT

Hi @HannahEd01,

Thanks for trying to help. When you say "the Freesat guide isn't guaranteed by Sony in the first place", what do you mean or where did you see that? When I bought the TV from John Lewis it was marketed as having Freesat and it's a choice when setting up the TV.

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

Michael.C — Sun, 23 May 2021 13:54:09 GMT

@TC2106 - Same issue here, although for me it's only the BBC channels where the guide sporadically works, all the others work fine.

Re: XH90 Freesat EPG Missing BBC1 & 2

ed.boswell — Sun, 23 May 2021 20:43:41 GMT

I’ve got a similar problem, but worse, when I scan all the channels I only get ITV HD and all the rubbish shopping channels - but no BBC channels or channel 4.

Re: XH90 Freesat EPG Missing BBC1 & 2

Piscie — Thu, 24 Jun 2021 08:20:53 GMT

Hello ed.boswell,

Make sure to get your TV up to date. The latest version supposed to be (v6.0466) and try to retune the channels again.

-Piscie

Betreff: XH90 Freesat EPG Missing BBC1 & 2

Bodger63 — Wed, 07 Jul 2021 14:07:39 GMT

I have just bought the same tv XH9505. It came with no freesat but update added this. I have no epg whatsoever on satellite or freesat just no information showing.The satellite set up is fine as I run other sat boxes with quad tuners installed.It’s a bit disappointing when you expect to record with the extra connection but impossible without a epg timeline. Considering returning this tv now.

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

HannahEd01 — Mon, 12 Jul 2021 15:44:11 GMT

Hi Bodger63, I'm not sure if I got this right, do you have satellite box?

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

Bodger63 — Mon, 12 Jul 2021 16:23:30 GMT

I have satellite boxes in other rooms that work really well with epg coming from several sources. The satellite epg on this TV has no information showing unless you select a channel then you get now and next on that channel only.

Re: XH90 Freesat EPG Missing BBC1 & 2

Michael.C — Mon, 12 Jul 2021 21:08:05 GMT

Hi @bluesxman

Do you leave the TV on standby when not in use or do you turn it off at the wall? I was having the same issue as you (see my earlier posts) but since leaving the TV on at the wall at night my 7 day EPG for BBC channels seems to remain fully populated.

Worth a try?

Re: XH90 Freesat EPG Missing BBC1 & 2

bluesxman — Tue, 13 Jul 2021 20:39:55 GMT

Hi, thanks for the reply. Unfortunately I always leave it on standby, so it's not that. I've now resigned myself to having to continue to use the external freesat box, which I hoped this tv would replace.

Re: XH90 Freesat EPG Missing BBC1 & 2

Michael.C — Wed, 14 Jul 2021 19:49:26 GMT

I think I spoke to soon! The guide for BBC channels is now back to just Now and Next. ☹️

It's strange how it just randomly starts to work.

Re: Betreff: XH90 Freesat EPG Missing BBC1 & 2

Piscie — Tue, 27 Jul 2021 16:46:53 GMT

HI,

What is the current software version on your TV? and are you facing this issue since day 1?