topic Re: BT Sport App in Android TV

BT Sport App

MarkFin — Sat, 30 Nov 2019 16:40:09 GMT

I am trying to load the BT Sport App from Google Play store, but it does not seem to exist within the Store on the Sony TV

Re: BT Sport App

DarranA — Sat, 30 Nov 2019 16:58:23 GMT

Hi Mark,

It appears that the BT Sport App is unavailable for download on Sony Bravia TV sets. If you follow the following link here you will see that BT does not mention its availability. Unfortunately until supported it will not show up for you in the Google Play store for your TV. However, you can connect a Chromecast to the TV in order to stream BT Sports.

Apologies that I cannot offer you an easier solution.

Regards,

Darran

Re: BT Sport App

LightFoot — Sat, 30 Nov 2019 17:39:50 GMT

Hi @MarkFin You need to speak to BT.

http://bt.custhelp.com/app/answers/detail/a_id/63732/~/what-devices-is-the-bt-sport-app-available-on%3F

Re: BT Sport App

pa3eia — Wed, 04 Dec 2019 20:47:12 GMT

Sideload from a Android tablet?

73's

Re: BT Sport App

AndrewRiddell — Fri, 05 Mar 2021 22:00:28 GMT

I have been watching bt sports with by sports app on Bravia TVs bought 2 years ago. This has been fine for the last 3-4 months at least. Now suddenly the app has disappeared and what is worse is that casting doesn’t work either with error code nc_11. Anybody tell me how to restore normal service. I am guessing an auto update has done me in.

Re: BT Sport App

NRRunner — Fri, 05 Mar 2021 22:17:23 GMT

My App has also disappeared AndrewRiddell. I have tried to install again from the Sony Play Store but it still does not appear in the line of available Apps when searched for in the Home page. Any ideas welcome from the community.

Re: BT Sport App

AndrewRiddell — Sat, 06 Mar 2021 12:06:53 GMT

Update! Now bizarrely it is working normally again. I don’t think I did anything to make it happen but as at right now 6 March 2021 at 12:00 I am watching BT Sport on a Bravia KD-55XF9005 using the on board app. Not casting. Which is what I had, then lost, now regained and all I wanted to restore.
I am now wondering will it stay out or disappear again like a Winterbourne?

A

Re: BT Sport App

Daztickle — Sat, 06 Mar 2021 18:56:18 GMT

Nope mines still missing after working fine for 6 months. Anyone else?

Re: BT Sport App

HannahEd01 — Tue, 09 Mar 2021 14:34:18 GMT

Hi guys, many members reported this, it seems that you need to contact the provider.

Re: BT Sport App

AndrewRiddell — Tue, 09 Mar 2021 17:34:53 GMT

Regarding HannahEd01's comment: Why is it "BT sport" would be responsible
for the disappearance of the app on the Sony TV?
I can see that it might not work if something changed at the BT Sport end
but the app disappeared from the available apps - and then reappeared!
Surely that is a property of the device not the remote provider.

Andrew

Re: BT Sport App

royabrown2 — Wed, 10 Mar 2021 12:25:32 GMT

@AndrewRiddell

Not necessarily, no.

Re: BT Sport App

Joe_Dohn — Tue, 16 Mar 2021 12:42:10 GMT

@AndrewRiddell

I agree with @royabrown2

BT Sport is a provided "3rd-party" service. Whenever that's the case, the issue could be from the provider or the device manufacturer (software side, which may include Google here and not just Sony). If there are no other apps failing or disappearing, then it's more likely (but not necessarily) an issue from the provider side.

It's not ideal when there's an issue since there are so many "parties" involved, which is why this community forum is so powerful when it comes to an issue like this. People rally up on the same thread until they finally reach some sort of conclusion or it ends up being noticed by Sony and gets fixed in one way or another.

Hope this helps!

- JD

Re: BT Sport App

AndrewRiddell — Tue, 16 Mar 2021 17:45:23 GMT

As a statement of the situation I agree with this but it does not help
provide a pathway to solving the problem so adds little value. Fortunately
the problem has gone away but there is no log or trail that I can find that
gives any clue as to why, or what to do if it happens again.

Frankly knowing what I do now about Sony I would not recommend them. Maybe
others' kit is no better but I have found other shortcomings with the
software, not just this, so I would not recommend them to others. My reason
for buying Sony at a premium price was to get a premium product but I have
not found this to be the case. The picture is excellent but now I expect
a good quality software/firmware & control features offering.

Next time I will try another manufacturer - maybe I will get similar
problems but it seems nigh on impossible to get a really good insight until
you have installed the device and worked with it. And by then it is too
late if it falls below expectations.

Andrew

Re: BT Sport App

mike70733 — Sun, 22 Aug 2021 08:05:38 GMT

The BT Sport APP is still unavailable on my Sony Bravia Android KD49 Tv. ??