topic Re: Wrong time + greyed out time options (Bravia 2015 Android TV) in Android TV

Wrong time + greyed out time options (Bravia 2015 Android TV)

andrebrd — Wed, 23 Mar 2016 14:22:21 GMT

Hi,

I have the KDL-50W755C, Bravia 2015 Android TV. Unfortunately, the time is wrong - its time is 88 minutes in the future. I wanted to change it in the settings, but all options are greyed out. When I go to "Settings" --> "Date & Time" --> "Time", only the option "Use 24-hour format" is available. All other 3 options, one of them "Set time", are greyed out. The time zone is the correct one.

So now the TV is showing a wrong time and is not allowing to change it. What can I do about it?

Thanks for your help!

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

MiCal1967 — Wed, 23 Mar 2016 14:49:07 GMT

Did you try this:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/83480/kw/date%20time%20wrong

but if this is 88 minutes and not integer hours there can be a software or hardware issue.

Try disconnecting from modem router and then watch a dvb channel to see if corrected.

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

MiCal1967 — Wed, 23 Mar 2016 16:31:55 GMT

Also have a look if by mistake you entered Store Mode(Retail Mode Settings) and disable by selecting Home Mode.

Another problem could be internal CMOS( back-up) battery if of course new TV sets include one on their mainboard. But then you should have and some other issues like lost settings, channels etc

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

hija31 — Tue, 04 Apr 2017 18:55:12 GMT

@andrebrd

Did you solve this?

I'm having a same problem at KD-55XD8599 model.

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

kinggo01 — Tue, 04 Apr 2017 19:06:55 GMT

@hija31

Is your Automatic date & time set to OFF? With other options you can't manually change time and date and that's why they are greyed out.

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

hija31 — Tue, 04 Apr 2017 19:29:56 GMT

It's set to "Use brodcast time" and I can't change it, because is greyed out!!!!

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

kinggo01 — Tue, 04 Apr 2017 20:04:57 GMT

hmmmm..... that option should always be available. Are you using some restriction on the profile? Or maybe another profile? Didn't try that personaly but..... I know that using VPNs can sometimes mess up network time.

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

hija31 — Tue, 04 Apr 2017 21:01:23 GMT

I've just reseted the TV and now it's showing the correct time, but the option is still greyed out.

Automatic time zone is "On" and greyed out.

No, I'm not using any restrictions and using only one profile.

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

MiCal1967 — Sun, 30 Apr 2017 10:43:55 GMT

Hi @hija31

Same issue for me here :

https://community.sony.co.uk/t5/android-tv/v3865-missing-automatic-time-zone-adjustment/m-p/2324255#M18777

The difference is that mine is set to OFF

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

rit_mrtns — Thu, 10 May 2018 07:47:55 GMT

I'm having the exact same issue. ANd because of that I can't play Netflix. How did you solve your problem?

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

nenadx — Mon, 05 Nov 2018 22:27:41 GMT

I can't changed it from broadcast to network, because it is grayed out?

Is there a way to enable full access to settings options?

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

WouterEnsing — Sat, 20 Jul 2019 06:32:23 GMT

Hi @nenadx

It seems like I am having the exact same problem. Have you been able to solve it in the end? And if so, how exactly?

Kind regards,

Wouter

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

Del369 — Sun, 21 Jul 2019 11:36:14 GMT

I have exactly the same issue on KD-55XF9005, this is a JOKE right? this issue was first reported (HERE) in 2016 and this is still not fixed, ergo THIS IS A JOKE RIGHT?

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

Del369 — Sun, 21 Jul 2019 12:58:45 GMT

I do have a semi solution to this, for me I believe the issue is happening because I don't use local TV so "use Broadcast time" maybe failing as I'm not sync'd to the TV Guide and I use almost exclusively Netflix or HDMI (which seems to have set itself as default) once I activated the Guide it sync'd, before that it was set to June20th and was about 4hrs behind. I paid a lot of money for this TV and to find it can't even manually set a Time and Timezone ***** me off badly, it stinks of the usual big company cost cutting and outsourcing!

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

radavi — Sun, 21 Jul 2019 18:42:17 GMT

And how to activate that guide? I have the same problem:

Greyed out date/time options. AND not being able to GoogleCast (after software update on TV). 2018 model bravia.

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

Eupastor — Sun, 21 Jul 2019 18:58:57 GMT

I have exactly the same issue. I think it came out with the last Android update. I reset the TV’ the time went ok. But then, I unplugged the cable for other teasons, and the time was wrong again

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

WouterEnsing — Mon, 22 Jul 2019 08:54:25 GMT

Sony's help desk responded by now. The problem is indeed that the time can't be synced with a broadcast signal if you don't have a tv connection (I have only an internet connection). The reason for the fact that you can't change what your TV syncs with is unclear. However, it can be solved by resetting to the factory settings, and setting your country to a neighbouring country. For example, I live in the Netherlands, and if I set it to Belgium, the settings are unabled again. If I change the sync option to 'Sync to network', the time is set correctly. Coincidentally, casting to the TV works again as well. Hopefully this helps other people with this same problem.

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

radavi — Mon, 22 Jul 2019 09:23:57 GMT

So this happens in 2015 and now again in 2019 !? Same crap development team?

but the tip of changing country to 'not your own' seemed to work

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

Wernervs — Wed, 24 Jul 2019 19:37:00 GMT

H O W D O E S T H I S T V S Y N C I T S I N T E R N A L C L O C K ?

Time config through the menu is clearly bugged and i cannot get it to work...

This morning out of nothing it thought it was living in 2016...

I've read it syncs its time through dvb-signal but what if i only use internet???????????

All other devices work fine on the network (right date and time). Also I have a NTP daemon installed on a network client (acting as a local NTP server)... NOTHING happens on the Bravia, it's not picking it up!!!

What is going on here???

Options to manipulate time are greyed out on the TV - WHY!!!

Re: Wrong time + greyed out time options (Bravia 2015 Android TV)

WouterEnsing — Thu, 25 Jul 2019 07:16:08 GMT

Hi @Wernervs . Did you try the solution that worked for me (see above)? Perhaps that will help for you as well.