Did you get your laptop back from Sony Repair Centre? What did they do and how much did it cost? Did they replace your motherboard? I am experiencing the same problems with the same white vertical dotted lines on the screen
Hi,
I am sorry
chey17, I did not have enough time to reply to your mail earlier.
My Vaio (VGN-FZ11Z, nVidia 8400GT; Vaio was under a four year extended warranty) came back home in January (at last!). It spent a few weeks at Sony Repair Center in Germany. I had to make a lot of phone calls to Sony consultants to get my Vaio back at last. It cost me much time and nerves. All they did during that long period of time was to replace some cable in my Vaio. Naturally, what I was afraid of, I pressed the power button and saw… dots and lines on the screen!!! Again! I could not believe my eyes. Sony consultants assured me that my Vaio was repaired, it was even at quality control department in Germany before sending it to me. I did thought I would have a heart attack. I really needed my laptop and after almost a month-repair I had to send it back again.
That is the way my beloved Vaio was sent to Sony Repair Center (Germany) for the second time.
The second repair lasted consecutive weeks (2 weeks as I remember). They replaced the motherboard (a new GPU was 8400 GT 512 DDR3 instead of 512 DDR2). And this time my Vaio seemed to work properly. Sony consultants insisted that it was not the well-known nVidia problem, but they were not able to specify what exactly happened to my GPU.
Unfortunately, replacing motherboard technicians broke down my LCD display. The damage looked like a small hole in the surface of the display. Additionally, they made many different scratches on the outside housing of the screen. At that moment I noticed all these things I was really tired of the Sony Vaio service, their promises, ineffective procedures, standards and quality controls. I spent a lot of money on my beloved Vaio, I took care of it and they just damaged it.
In the circumstances I demanded either a new laptop or new LCD screen with outside housing. I was lucky I took many (very detailed) pictures of my Vaio before and after each repair in Sony Repair Center. The manager in Repair Center denied all the charges –that is why Sony wanted to see pictures. Of course, they didn’t want to buy a new laptop for me, so they decided to send my Vaio to Sony Repair Center (Germany) another time to replace the screen and housing. I agreed, but demanded as good lcd screen as mine was (two lamps, no damaged pixels).
Third repair lasted next 2 weeks. They replaced the lcd screen, outside housing and … keyboard (I didn’t manage to get to know what happened to my keyboard –I had no problems with it before the third repair). ……I was totally shocked when I noticed…a red pixel on my new screen! I realize the standards concerning pixels, but that was not a guarantee repair –they had to give me a new one, because they broke mine. And I wanted exactly the same lcd screen. So… I sent another pictures to Sony and this time I demanded a new laptop.
It was a real horror story. I spent a lot of money on my Vaio, took care of it and I cannot still understand how it was possible that technicians not only didn’t repair it at the first time, but they also broke it and just sent it to the owner. Additionally, they needed so much time for it.
I must admit that finally Sony negotiated with the Repair Center in Germany a new laptop for me. If I had to do it myself I would probably had nothing –I am only a usual woman and my negotiation position wasn’t advantageous. Sony –a huge corporation- was able to force the Repair Center in Germany to buy a new laptop for Sony’s loyal customer. Thanks to effort of Mr. D.M. –superior of the Sony consultants- I got a new laptop VGN-FW31ZJ (better than my old one) in March. He also assured me that any future possible repairs of my new laptop will be executed in Sony Repair Center in France. I hope I will not need to use it.
Only because of the effort of Mr. D.M. and his final solution of my problem I am going to remain Sony’s customer in the future.
:smileysad:. What's the sony's response?
