KEYBOARD BROKEN

[h4rri3r]

I have my keyboard broken, two keys, being more specific.

How the garanty works with Sony?
How much time it takes?
Will they delete any contents of my hard drive?

Im in Portugal.

Please, answer me quickly.

Thanks in advance.

[Blencogo]

Hi h4rri3r and welcome to Club Vaio.

It depends on what you mean by 'two keys broken'. Have the keys fallen off or do they just not work?

If the keys have fallen off, Sony can send you replacements but if the keys do not work you may need to send the Vaio in for repair.

I would telephone Sony Support here: -

http://support.vaio.sony.co.uk/contacts/contacts.asp?site=voe_en_GB_cons&tp=vaio&cc=pt_PT

[h4rri3r]

Hello!

Thanks for the response.

The support of the keys are the part broken. I mean, the support of the plastic keys that have the respective letter of key. Can you understand?

I think that can be fixed with a replacement of the keys, because what I need is only the support to fix the keys on the respective local.

How Sony sends the replacement? Via post mail or express delivery?

[h4rri3r]

I've called to Sony assistence today and all the problem as been solved. Thanks for the help, Blencogo.

[Thalamus.]

Hi h4rri3r,

if you find you are having difficulty fitting the keys let us know, depending on what series Vaio you own, we may have a key replacement guide that could help..

[h4rri3r]

Really? That's cool. Can you show me the URL?

Thanks.

[Thalamus.]

Really? That's cool. Can you show me the URL?

Thanks.

Unfortunately there is not a URL available but we may have your Vaio model's key replacement guide on a PDF file..

Depending on what series Vaio you own, hopefully we can send you the PDF via Private Message..

[h4rri3r]

In that case, send me the PDF via private message, please.

Thanks!

[Thalamus.]

In that case, send me the PDF via private message, please.   

Thanks!

Gladly, as soon as you let me know...

What series Vaio do you have (example VGN-FE)...

[h4rri3r]

Oh, sorry. My Vaio is a VGN-FE41S.