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Sony 55XE8596 has sound but no picture

Lozzerd
New

Sony 55XE8596 has sound but no picture

My TV stopped working the other day...it has sound but no picture.  Anyone know if this could be down to a button on the remote being pressed??  Not sure what to do to fix it.  I have a receipt that states that it is still under Sony Guarantee so it should be covered if it is something else.

 

Thanks 

2 REPLIES 2
profile.country.DE.title
Peter_S.
Genius

Hi Lozzerd,

 

Can you please restart the TV by Holding down the green Power button on the remote for more than 5 seconds.

If the picture doesn't come back please get in touch with support.

 

Cheers

Peter

profile.country.GB.title
Win_88
Specialist

Hi @Lozzerd

 

Also, try unplugging all external devices and keep the TV unplugged from the mains for a minute before trying again.

 

You may want to force a factory reset if the issue remains: https://www.sony.co.uk/electronics/support/articles/00159906

 

Win_88