SEN (Sony Entertainment Network) says 'Not Available' on Sony Bravia KDL -55W805A

[blacktoro5]

SEN is Not Available so can not access Apps e.g. Netflix. 

I have done a factory reset of the TV.

TV software is up to date

I have restarted the router several times.

I can however access Youtube for example through the Applications menu. 

Its Netflix and other apps I had on SEN that I can not access.

[TiaMol13]

I’ve had no SEN for the past week but just tried again and all apps are showing again today, 1/3/21. Can now access Netflix, YouTube etc 😀

[SueThornhill]

Glad to say mine has come back as well, hope it stays! I've made sure that Netflix is in History just in case SEN disappears again.

Anyone had an explanation from Sony?

[nicolabrowne1]

I sent a email to them but no response thankfully mine is up and running and like you Netflix is in my history ! 

[Wood848]

My SEN is now back up and running, although Sony Support tell me that they are addressing the issue:

Thank you for contacting Sony Support.
We are sorry to learn that your Sony entertainment network is not working. We have escalated your case to our technical team for further investigation. As our engineers are still investigating this issue, we cannot provide any further information at the moment. We apologise for the inconvenience and thank you for your patience. We will be in touch with you as soon as we receive any further updates.
Should you have any further questions, please feel free to reply to this e-mail.
Thank you for your enquiry,
Yours sincerely,
Ahmed

SONY SUPPORT TEAM
SUPPORT: http://www.sony.co.uk/support/en

Sony Europe B.V.
Registered office: The Heights, Brooklands, Weybridge, Surrey, KT13 0XW, United Kingdom
Registered company number: 71682147

[Win_88]

There's a "Refresh Internet Content" option in the Network settings. Have you tried it?

[Win_88]

Many users have reported this on the forums but I read that using the "Refresh Internet Content" option in the Network settings sometimes help. Have you tried that?

[Win_88]

it could've been something on the server side.Anyway, it's working now.

[krggb.]

At the beginning, Refresh Internet Content did not help, but now it seems to have automatically refreshed and got fixed.

Looks like it was fixed on the Sony server, and now it's working. Including the Yle Areena application of the Finnish national broadcasting company that I was mainly missing. Thank you.