KD75XH9005 freeze

[HugoHoo]

Hello,

My tv is less than 2 weeks old and today I experience freezing up of the various apps such as Netflix, Amazon etc.. I do not lnow why this is happening 

Can anyone advise me please?

Thanks

[Win_88]

Try refreshing the TV:

Settings - Storage and reset - Internal storage - Cache - Clear, then hold the power button on the remote until the TV reboots. This should help improve performance.

Win_88

[daveyh64]

How good is your internet connection.

[Win_88]

That's a good question. Do you get similar issues on other devices at home?

[HugoHoo]

I am on a 200Mb fiber optic line

[HugoHoo]

No, I have not

[HugoHoo]

I have a 200Mb fiber optic connection

[Joe_Dohn]

Usually clearing the cached data would be enough to fix the freezes, but you might want to try updating to the latest software version or factory resetting the TV.