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KD55XG7003 New and getting close to going out the window.

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David926
Member

KD55XG7003 New and getting close to going out the window.

Does anyone know how to make this thing work, please?

 

It never remembers the list of channels.

It randomly switches on with varying numbers of available channels.

It sometimes picks up a different regional transmitter.

Retuning sometimes gets to the end and jumps straight back to the menu. Or gives you a choice of regions, but never allows you to pick the right one. (Touch any arrow button and it just reverts to whatever region it fancies that day.)

 

I have the latest software. I've done power resets and factory resets.

I know how to do a retune. I had a great 32in version for years that had pretty much the same procedures and behaved impeccably - which is why I got the 55in as an upgrade, expecting it to, you know... work.

 

Or is this model known as a complete dog?

 

10 REPLIES 10
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Joe_Dohn
Specialist

That sounds painful.

 

Have you tried resetting the tuner (essentially tuning the TV without an aerial connected)?

 

- JD

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David926
Member

Thanks for your reply.

Yes. I should have mentioned doing the "aerial out" retune.

I had done that and it worked for about 3 days.

 

It is a bit better now. I did:

 

  • A power (unplug from the mains for a while) reset;
  • A "back to factory settings and lose everything" reset;
  • An "aerial out" retune; and
  • An aerial in, full range of services, auto retune.

 

Of course I was so homicidal by then, I can't recall if that was the exact order. Which of course will make it harder to repeat when I inevitably have to repeat the whole sorry exercise.

 

Anyhow, it worked and seems to have taken this time. I have absolutely no confidence that it will last, though.

 

I think I was lucky that it picked the right transmitter to latch onto, because as effing usual, you sit through a 15-minute retune and at the end it jumps straight back to the menu page without giving you a chance to set your region.

 

That function seems to have disappeared.

Even when it was offered, it was completely hopeless.

You'd be given a choice of UK (OK) region, and then usually the wrong transmitter and if you touched any sort of arrow button or any button at all, it would just accept and close the region window and accept that wrong (South Yorks and Lincoln) transmitter.

 

So then retune again and again until it happened to pick the right (East Midlands) transmitter. At 15 minutes per time, "again and again" gets boring pretty quickly. (Although 'quickly' is maybe not the right word to use, you know what I mean...)

 

I actively hate this TV and hugely resent the loss of £500 or so. 

I know Sony couldn't give a stuff about that sum, but I regard it as a significant amount to waste on something that really should not have been that much of a challenge for them to get right.

 

It's not like it's the first TV they've manufactured, is it?

 

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David926
Member

Just an update.

It's still rubbish and doing the same things.

 

Surprised? No, me neither.

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David926
Member

Upgraded software to v8 .905 and it worked for a while.

Now broken again.

Warranty repair attempt not very successful.

I got a phonecall from someone at (presumably) Sony who was supposed to phone back after I'd done a test ("Does another TV work with that aerial? Yes, of course it does).

Never called back. Waited in for the whole of the promised day too...

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David926
Member

Had a message from Sony, or possibly the repair contractor Pacifica Appliance Service Ltd.

Completely unintelligible. Was he talking into the wrong end of the phone or what?

 

The repair booking / tracking facility is still useless. The status is apparently 14/05/2021 Pacifica etc. Not the most helpful message.

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HannahEd01
Community Team

Hi David926, sorry that you're going through this. Have you tried contacting Sony directly? Maybe use the chat or the email: https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors1

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David926
Member

Also, they gave me a Case ID number.

It doesn't work.

Knew you'd be surprised...

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David926
Member

Thank you Hannah. I'll try contacting them on that.

To be honest, the "Get in touch" link should be more readily available / obvious / visible.

You shouldn't have to be digging basic stuff like that for increasingly irritated ex-customers.

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David926
Member

Spoke to someone on the chatline and may have possibly booked a repair. It was like I was starting from scratch again. The agent was fine but I don't see why it was a fresh start instead of actually doing something about an existing weeks old repair request.