Apps missing or not working

[Vince960]

Hi,

I've a Sony TV (Bravia KD-55X8505B ; fw PKG3.004EUA) since 2 years and I'm very happy about this product. However, since 2 weeks, apps are not working (not able to laucnh it) and if I try to install a new one, the list of apps is empty.

What I did until today:

- Update the TV fw but seems I have the latest one

- Check internet connection (using wifi) and all is good (recheck wifi password and IP and test the connection through network settings)

- Check the internet/wifi router details and just to make sure I put the IP address of the TV on the DMZ

Still not working... Any advise?

Thanks,

V.

[James_.S]

I've got exactly the same problem as Rosie - 

I've reset the wifi, switched off tv etc. and done a factory reset and I still have a blank app screen... which then freezes the tv.

I can access Netflix directly via the button on the remote.

What is going on?

[hothoneyandlemon]

Hi.

if you have changed the DNS settings to 8. 8. 8. 8. & 8. 8. 4. 4. s in that link that I pasted above then it can’t be the identical  problem/cure that sorted my loss of apps out. 

However there is a London based helpline number also at the bottom of this link which I phoned and the guy I spoke to there was determined on every level to get my problem sorted and he did... try that. 

Good luck.

[swainm]

Hi, I have exactly the same problem - started yesterday on Sony Bravia KDL-32WD751.

I press Home and then Apps on remote and nothing’s happens. The Netflix button worked once.  Have tried a complete reset and have restored factory settings etc.

So frustrating and don’t know what to do?

[mkuksonyman]

I set DNS primary to 8.8.8.8 and secondary to 8.8.4.4. AFTER a full factory reset. I had peviously enabled a wi fi connection to the tv and a hard wired connection using an ethernet cable when trying all possibilities to get things to work. All worked ok after a factory reset and using the hard wired connection only and not using wireless. Several settings wre altered automatically including IPv6 being enabled , even though Sony support documents say to not use ipv6. It all works now anyway and apps refresh and update.Hope this helps.

[jamescryer]

Mine is doing exactly the same since last night- no apps appear but I can still get Netflix through the Netflix button - I’ve tried factory reset and still nothing and it also says after reset no updates available?

[swainm]

Hi, are you able to help me with resetting the DNS numbers?

I don’t know what to enter for the I.P Address or Subnet Mask???

many thanks,

swainm

[swainm]

Exactly the same issue as mine!  I have started a case with Sony Support.

Have tried setting the DNS numbers but mine needs me to enter IP Address and Subnet Mask numbers and I have no idea where to get those from?

[vivman]

Mine KDL-40WD653 is doing exactly the same since last 4 hrs- no apps appear but I can still get Netflix through the Netflix button - I’ve tried factory reset, Power reset and everythign they suggested : https://www.sony.com/electronics/support/articles/00197904  and still nothing and it also  there are no software updates available?

[M0j0666]

I'm getting exactly the same asking me for up and mask numbers! 

[Jonquilla]

I have exactly the same problem with my Sony Bravia KDL - 32WD751 and it is driving me bonkers! I don’t know whether to find it good not to be alone or sad that more people are suffering. Hoping very much that someone will provide a solution.