65kd-xe7002 lines on screen

[Davidfaulds]

Hi there, the picture on my tv intermitantlly start jumping up creating a blur on the screen.  When this happens it leaves 3 sold horizontal lines across the bottom of the screen.

Any ideas on how to fix this?

I have restarted and factory reset. Also the lines stay even in the menu screen.

[Joe_Dohn]

Does that happen on the latest software version for you?

[Davidfaulds]

Hi,  yeah it says I have the latest update. Just started happening 2 days ago.
Sent from Yahoo Mail on Android

[Joe_Dohn]

Make sure it's actually on the latest version number (v8.905) as sometimes the TV won't see the latest version.

Could you also upload an unlisted video to YouTube or WeTransfer so we can have a better idea of what you're describing?

- JD